Customer Service Trainer

16 hours ago


Cebu City, Central Visayas, Philippines The Hird Full time $40,000 - $60,000 per year

We are seeking a dedicated Customer Service Trainer to join our team. The role involves providing voice-based support and training in a 100% onsite work arrangement.

Responsibilities
  • Conduct initial interviews and human resource interviews.
  • Facilitate demo presentations and operations interviews via MS Teams.
  • Administer and evaluate the SVAR assessment (score: 60).
  • Develop and deliver training programs for customer service handling.
  • Create training modules based on customer service demos.
  • Mentor and guide trainees to improve performance and reduce handling time.
Qualifications
  • Must be a College Graduate.

  • Minimum 1 year experience as a Trainer, preferred in a retail background.

  • Good communication skills.
  • Willing to do a demo based on any customer service approach provided by trainers; if a candidate can create a training module for handling time, it would be preferred.


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