frontdesk/receptionist at spa

The Spa Front Desk Receptionist is the face of the spa, responsible for providing exceptional customer service and ensuring a positive and seamless experience for all guests. They manage all front desk operations, including client greetings, appointment scheduling, and payment processing.

• Client Management:

• Greet all guests with a warm, friendly, and professional demeanor.

• Check clients in and out for their appointments, ensuring all necessary information is entered into the computer system.
• Answer guest questions regarding spa services, products, and packages.
• Handle client feedback and resolve any issues or complaints professionally and courteously.

• Appointment and Scheduling:

• Accurately book, change, and cancel spa appointments using the scheduling software.

• Manage the spa's calendar to optimize scheduling for both clients and therapists.
• Communicate with therapists and other spa staff to ensure they are aware of their daily schedules and any changes.

• Administrative and Financial Tasks:

• Answer phone calls and respond to emails in a prompt and professional manner.

• Process payments for services and retail products, handling cash and credit card transactions.
• Maintain accurate records of client information and transactions.
• Assist with retail sales, promoting products and services to clients.
• Perform opening and closing procedures, including daily cash reconciliation.

• Operations and Maintenance:

• Maintain a clean, organized, and welcoming reception and retail area.

• Monitor and manage inventory of front desk supplies and retail products.
• Assist with other administrative or operational tasks as needed by management.
• Ensure the spa facilities are prepared for clients, including lighting, music, and cleanliness.

• Experience:

• Previous experience in a customer service or receptionist role, preferably in a spa, salon, or hospitality environment.

• Soft Skills:

• Excellent interpersonal and communication skills (verbal and written).

• A friendly, welcoming, and professional personality.
• Ability to multitask and remain calm in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to client needs.
• Detail-oriented and highly organized.
• Ability to work both independently and as part of a team.

• Technical Skills:

• Proficiency with computer software, including Microsoft Office.

• Experience with booking and scheduling software is a plus.
• Basic math and money-handling skills.

This role requires the ability to stand for extended periods, and may involve working evenings, weekends, and holidays depending on the spa's hours of operation. A genuine passion for the wellness and beauty industry is a significant advantage.