Tech Service Desk Analyst

5 days ago

Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱400,000 - ₱600,000 per year

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work.  Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives.  Join us

Unisys has been providing IT services to government accounts for over 50 Years+. Our highly experienced team demonstrate expertise in managing service desk environments. Our team consists of highly professional and driven leaders motivated to train and develop their associates achieve success.

The role:

  • Responsible for providing the first-line of post-sales telephone and various other media technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
  • Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
  • Typically provides technical support for internal and external customers.
  • Escalates complex problems to higher level of expertise within organization.
  • Monitor installed systems, identify problems, and take corrective action.
  • Identify, manage, escalation, and resolve technical issues.
  • Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

You will be successful in this role if you have:

  • High School Diploma or GED required
  • May require technical certification or associate degree.
  • Minimum of 2 years of relative IT Service desk experience.
  • Must have an ITIL Certification.

  • Level 2 Service Desk Analyst

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱1,200,000 - ₱2,400,000 per year

    The Level 2 Service Desk Analyst is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements....

  • Junior Service Desk Analyst

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Stolt-Nielsen Full time ₱900,000 - ₱1,200,000 per year

    Are you interested in joining the world of international storage and distribution of bulk liquids, tankers, terminals, aquaculture & LNG? Stolt-Nielsen's fast growing Business Technology is looking for a Junior Service Desk Analyst (Project-based).Stolt-Nielsen Limited (SNL) is the specialist storage and transportation provider for bulk liquids: chemicals,...

  • Junior Service Desk Analyst

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Stolt-Nielsen Limited Full time ₱250,000 - ₱500,000 per year

    Are you interested in joining the world of international storage and distribution of bulk liquids, tankers, terminals, aquaculture & LNG? Stolt-Nielsen's fast growing Business Technology is looking for a Junior Service Desk Analyst (Project-based) .Stolt-Nielsen Limited (SNL) is the specialist storage and transportation provider for bulk liquids: chemicals,...

  • Service Desk Analyst

    3 days ago

    Quezon City, National Capital Region, Philippines PeoplePlusTech Inc. Full time ₱200,000 - ₱400,000 per year

    JOB TITLE:Service Desk Analyst – L1 (Cantonese Speaker)LOCATION:Quezon City, PhilippinesWORK HOURS:ShiftingSummaryWe are looking for a dedicated and customer-orientedL1 Service Desk Analystwho is fluent inCantoneseto join our IT support team. In this role, you will serve as the first point of contact for users requiring technical assistance. You will...

  • Service Desk Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱250,000 - ₱500,000 per year

    Service Desk Analyst - Level 1Managed Service Delivery - Service DeskAward: Professional Employees AwardPosition-2491ConfidentialCopyright 2019 Data#3 Limited. All rights reservedPage 1 of 3Data 3's vision is to harness the power of people and #technology for a better future.These core values define the expected behaviours of ourpeople, which in turn shape...

  • Service Desk Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱2,000,000 - ₱2,500,000 per year

    Schedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...

  • Service Desk Analyst

    3 days ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱104,000 - ₱130,878 per year

    Turning Tech Challenges into Seamless Solutions In the fast-moving IT services industry, every solution you provide connects businesses across the globe. Here's your chance to build a career that goes beyond borders, gain international exposure, and level up your skills-all while staying rooted at home and thriving in a truly global tech environment. Job...

  • IT Service Desk Analyst

    3 days ago

    Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time ₱104,000 - ₱130,878 per year

    About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...

  • L1 Service Desk Analyst

    5 days ago

    Quezon City, National Capital Region, Philippines Aumtrend Full time ₱200,000 - ₱2,400,000 per year

    Role : L1 Service Desk Analyst (Cantonese Speaker)Company : One of the Global ClientLocation : Quezon CityExp : 1+ years relevant expShift : Shifting SchedulePermanent role & Direct hiring by the clientJob Description :Proficiency in Cantonese (spoken and written) is required.Strong communication skills in English.At least 1 year of experience in a service...

  • service desk team lead

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱1,200,000 - ₱2,400,000 per year

    The Service Desk Team Lead is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements. The...