Level 2 Technician

2 weeks ago

Ortigas Post Office, Philippines Staff Domain Inc. Full time ₱40,000 - ₱80,000 per year
Set-up and Location: On-site | On-call
Work Schedule: Mon-Fri, 1:00 PM-10:00 PM (AEST) | 11:00 AM-8:00 PM (PH Time)
Employment Type: Full-time

Ready to do work that actually excites you?

We are looking for a proactive and technically adept IT Support Technician with 2 to 4 years of experience in a Managed Service Provider (MSP) or internal IT support environment. This role centers on delivering responsive, professional Level 1–2 technical support while adhering to ITIL-aligned service standards.

The ideal candidate will bring a solid background in systems, networking, backups, cybersecurity, and remote server management, paired with sound judgment and a strong customer service mindset.

What you'll do
  • Act as the first point of contact for incoming support calls and accurately log tickets in the service desk system.
  • Provide technical support for desktops, laptops, mobile devices, printers, and widely used software such as Microsoft 365.
  • Manage incidents and service requests via ticketing tools (e.g., Autotask), including tracking, triage, and escalation when necessary.
  • Resolve issues in a timely manner while meeting defined service level agreements (SLAs).
  • Perform basic server troubleshooting (e.g., RDP issues, service restarts, disk space checks).
  • Handle user onboarding and offboarding in Active Directory and Microsoft 365.
  • Document troubleshooting steps, resolutions, and contribute to knowledge base updates.
  • Monitor and assist in maintaining backup systems (both on-prem and cloud-based).
  • Conduct basic network diagnostics (firewalls, routers, switches, access points).
  • Adhere to cybersecurity best practices and maintain a secure support environment.
  • Use Dell iDRAC for remote server access and basic power control functions.
  • Support VMware ESXi environments with routine tasks like VM status checks and restarts.
  • Participate in rotational shifts and provide weekend support as needed.

Requirements Required Qualifications & Experience
What You Bring
We're looking for someone who:
  • 2–4 years of experience in IT support within an MSP or in-house IT team.
  • Strong understanding of computer hardware, operating systems, and commonly used software.
  • Foundational networking knowledge: TCP/IP, DHCP, DNS, and device configurations.
  • Hands-on experience with local and cloud backup solutions and a solid grasp of cybersecurity practices.
  • Proficiency with service desk and ticketing systems (e.g., Autotask, ServiceNow).
  • Familiarity with Windows Server environments and Active Directory management.
  • Basic experience with remote server tools such as Dell iDRAC.
  • Working knowledge of VMware ESXi for routine virtual machine management.
Education & Certifications
  • A diploma in Information Technology, Computer Science, or a related field is desirable
Benefits
Why You'll Love Working Here
  • HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more
Let's Talk

If you're thinking "this sounds like me"—it probably is. Click apply. We can't wait to meet you.

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