Technical SME

1 day ago

Pasig, National Capital Region, Philippines Indra Philippines, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

-Serve as the subject matter expert for applications running on Angular, Flutter, and NodeJS.

-Provide advanced troubleshooting and root cause analysis for complex incidents and production issues.

-Collaborate with development teams to transition new features and applications into stable operations.

-Ensure adherence to SLAs and operational standards for system availability, performance, and reliability.

-Review logs, performance metrics, and error patterns to proactively identify and remediate issues.

-Support change, release, and deployment processes, ensuring smooth production rollouts.

-Document operational procedures, known error databases, and knowledge articles for IT support teams.

-Provide technical mentorship and training to L1/L2 teams for effective incident handling.

-Partner with security, infrastructure, and business stakeholders to ensure compliance and resilience.

-Recommend process improvements and automation opportunities to optimize IT operations.

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