Customer Experience Team Lead, Supply Chain Management

Maersk – Customer Experience Team Lead, Supply Chain Management

Posted today

Job Description

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We are seeking a dynamic and experienced Customer Experience Team Lead to oversee a team supporting clients within our Supply Chain Management (SCM) portfolio. This role is pivotal in ensuring seamless end-to-end order execution across all transport modes—air, landside, and ocean—within both Maersk-managed (e.g., 4PL) and operated (e.g., 3PL & 2PL) logistics solutions. The successful candidate will drive long-term supply chain strategies, enhance customer satisfaction, and lead a high-performing team in a fast-paced, matrixed environment.

We offer

At Maersk, we believe in diversity, collaboration, and continuous learning to reflect the customers we serve. With over 100,000 employees across 130 countries, we shape the future of global trade and logistics.

Key responsibilities

• Customer Experience Leadership : Lead and develop a team of customer experience agents managing a diverse portfolio of SCM clients; ensure proactive customer support and effective issue resolution within the designated geography; foster strong customer relationships and promote team engagement.
• Strategic Execution : Drive adoption of digital solutions across customer and CX teams; implement cost optimization strategies aligned with procurement logic.

Note: This posting includes the standard region eligibility notice.

Apply now

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2

Customer Relations & Compliance Officer – Experience Abroad

Posted today

Job Description

Experience Abroad helps students and young professionals participate in cultural exchange and international internships. With offices in Florida, USA, and Manila, Philippines, we guide interns toward success in the USA and globally. Our mission is to create opportunities for professional growth and cross-cultural understanding.

Role Description

We are looking for a Customer Relations & Compliance Officer to join our team. This is a full-time hybrid role based in Makati City, Philippines, with flexible work-from-home arrangements. The role involves ensuring excellent customer support, managing document compliance, and assisting with visa processes.

Key Responsibilities

• Attend to applicant inquiries via email, phone, social media, or in person
• Collect and organize required documents
• Assist in visa processing and application requirements
• Coach applicants in preparation for their visa interviews
• Monitor and track visa appointment schedules

Qualifications

• Bachelor's degree in Business, Management, or related field (fresh graduates welcome)
• Excellent communication and organizational skills
• Detail-oriented, customer-focused, proactive
• Ability to multitask in a fast-paced environment

Why Join Us?

• Hybrid work setup with flexibility
• Supportive and dynamic team; opportunities to help students abroad
• Hands-on experience in compliance and customer relations

Interested candidates may send their CV to

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3

Customer Relations (Sales-Focused Roles)

Posted today

Job Description

Role descriptions cover multiple postings. Typical responsibilities include:

• Meet agreed sales targets and develop/maintain customer relationships
• Maintain high customer satisfaction; pursue opportunities within sales territory to maximize revenue
• Adhere to company working conditions and devote time to service and assigned matters

Qualifications typically include

• Bachelor's degree (or in progress)
• 2+ years in related field; retail/sales experience advantageous

Note: Some postings indicate region restrictions.

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4

Customer Relations – Mall Security Manager (Roving Examples)

Posted today

Job Description

Department: OPUS - Security; Position: Security Manager

Responsibilities include overseeing mall security and safety operations, managing third-party security staff, handling incidents, and leading preventive measures. Suitable for candidates with managerial security experience in retail settings.

Qualifications

• Approximately five years of managerial experience in security and safety operations
• Certified Security Professional (CSP) and BOSH Certification
• Experience in retail or mall security management

Experience range: 3-10 years

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5

Customer Relations Associate – CCFS Collections

Posted today

Job Description

Location: Manila/Makati; Categories: Collections, Customer Service & Call Centre

Role: Frontline of debt collection with portfolio management, problem-solving, and negotiations to resolve financial issues. Onsite role with easy access to transit and amenities in Makati.

What’s in it for you?

• Fixed dayshift and weekends off; extensive training
• Career progression and performance incentives
• Health/insurance and other benefits

Requirements

• Proficiency in English; reliable, results-driven
• At least 2 IDs ready; PH holidays coverage

Must be willing to work in Ayala Makati

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6

Customer Relations Officer – ANC Group

Posted today

Job Description

Role focuses on client relations for automotive dealership and after-sales support, including handling inquiries, coordinating with departments, and promoting products/services. Includes call handling, monthly/weekly reporting, and maintaining customer databases.

Job Type: Full-time

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7

Customer Relations Officer – Ramen Nagi Philippines

Posted today

Job Description

Customer Relations Officer under the Marketing Department responsible for managing customer interactions to strengthen brand loyalty and guest experience. Collaborates with marketing to monitor sentiment, support campaigns, and gather insights to improve service quality.

Job Type: Full-time

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8

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