Data Resolution Clerk

1 week ago

Taguig, National Capital Region, Philippines IQ BackOffice Full time

POSITION SUMMARY:

The Resolution Data Clerk plays a critical role in ensuring the accuracy, efficiency, and organization of client case management processes. This position is responsible for precise data entry, maintaining and managing document workflows, and providing administrative support to keep cases progressing in a timely manner. In addition, the role includes handling project-based assignments driven by the company's growth and evolving operational needs.

The ideal candidate will demonstrate strong attention to detail, organizational skills, and the ability to prioritize tasks in a fast-paced environment. This role requires a balance of technical proficiency, such as data management systems, reporting tools, and digital documentation and soft skills, including clear communication, adaptability, and collaboration across teams.

KEY RESPONSIBILITIES AND DUTIES:

  • Accurately enter and manage client data in CRM and other systems.
  • Maintain, organize, and track document workflows.
  • Support case progression with administrative and operational tasks.
  • Assist with project-based initiatives tied to company growth and operational needs.
  • Prioritize tasks and manage multiple assignments in a fast-paced environment.
  • Collaborate with teams to ensure efficient workflows and effective communication. Uphold accuracy, attention to detail, and data integrity in all tasks.
  • Identify when cases will be moved into the correct status/phase.
  • Strong analytical and time management skills.
  • Correct data imputation for the proper departments to finalize their case reviews.
  • Adhering to established deadlines and personal goals set by management. Work closely with management to ensure that all expectations are met or exceeded and actively seek feedback for continuous improvement.
  • Ensure cases are pushed forward in a timely manner. Focus on maintaining a steady and reliable level of productivity, meeting personal and team goals, and ensuring no cases stagnate or fall behind in the process.

SKILLS AND COMPETENCIES

  • Strong organizational and multitasking abilities with a keen eye for detail.
  • Excellent verbal and written communication skills.
  • Proficient in Adobe Acrobat Reader for managing and processing digital documents.
  • Ability to work both collaboratively and independently, following procedures with minimal supervision.
  • Proficient in document management and basic office software; familiarity with CRM systems is a plus.
  • Ability to pass a typing test and 10-key data entry test.

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