Quality Assurance

17 hours ago

Cebu City, Central Visayas, Philippines Support Services Group Full time $30,000 - $50,000 per year
About the Role
  • Engaging in customer and client listening programs to discern their needs and expectations, ensuring we exceed them at every turn.
  • Monitoring the quality and effectiveness of incoming calls and emails, guaranteeing every interaction reflects our commitment to excellence.
  • Proactively identifying areas for improvement and devising innovative solutions to enhance our performance.
  • Upholding compliance with our rigorous quality systems while continuously seeking opportunities for process optimization.
  • Creating and managing detailed feedback and coaching documentation to drive continuous improvement.
  • Collaborating closely with call center team leaders and managers, offering constructive feedback to enhance overall performance.
  • Showcasing your independence, self-motivation, and ability to deliver projects with minimal supervision.
  • Communicating with discretion and professionalism, understanding the importance of confidentiality in our operations.
About You:
  • A passion for delivering exceptional customer care, backed by at least 2 years of experience in a call center or quality assurance setting.
  • Razor-sharp attention to detail, paired with exceptional listening and analytical skills to uncover opportunities for improvement.
  • Outstanding written and verbal communication skills, ensuring your feedback is clear, concise, and actionable.
  • Superior organizational abilities, allowing you to juggle multiple tasks and meet deadlines with ease.
  • A deep understanding of customer care processes and techniques, enabling you to navigate complex situations.
  • A proven track record of thriving in a collaborative team environment, where your contributions make a difference.
Why Join Us:Company Description:

Support Services Group

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