Quality Assurance

9 hours ago

Cebu City, Central Visayas, Philippines Support Services Group Full time $30,000 - $50,000 per year

About the Role

Are you ready to embark on a career where your attention to detail and commitment to quality shine through? As an entry-level Quality Assurance Specialist, you'll be at the forefront of ensuring our organization maintains its reputation for outstanding customer service. Your daily tasks will be diverse and dynamic, including:

  • Engaging in customer and client listening programs to discern their needs and expectations, ensuring we exceed them at every turn.
  • Monitoring the quality and effectiveness of incoming calls and emails, guaranteeing every interaction reflects our commitment to excellence.
  • Proactively identifying areas for improvement and devising innovative solutions to enhance our performance.
  • Upholding compliance with our rigorous quality systems while continuously seeking opportunities for process optimization.
  • Creating and managing detailed feedback and coaching documentation to drive continuous improvement.
  • Collaborating closely with call center team leaders and managers, offering constructive feedback to enhance overall performance.
  • Showcasing your independence, self-motivation, and ability to deliver projects with minimal supervision.
  • Communicating with discretion and professionalism, understanding the importance of confidentiality in our operations.

Work Set-up: On-site

About You:

We're seeking individuals who are ready to make an impact from day one. To excel in this role, you'll need:

  • A passion for delivering exceptional customer care, backed by at least 2 years of experience in a call center or quality assurance setting.
  • Razor-sharp attention to detail, paired with exceptional listening and analytical skills to uncover opportunities for improvement.
  • Outstanding written and verbal communication skills, ensuring your feedback is clear, concise, and actionable.
  • Superior organizational abilities, allowing you to juggle multiple tasks and meet deadlines with ease.
  • A deep understanding of customer care processes and techniques, enabling you to navigate complex situations.
  • A proven track record of thriving in a collaborative team environment, where your contributions make a difference.

Why Join Us:

At Support Services Group, we're more than just a workplace — we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development. Plus, you'll be surrounded by supportive colleagues who share your passion for delivering unparalleled customer service.

Ready to take the next step in your career? Apply now to become our newest Quality Assurance Specialist and discover the possibilities that await you

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

  • Quality Assurance Expert

    1 week ago

    Cebu City, Central Visayas, Philippines beBeeAssurance Full time

    Job DescriptionWe are seeking a Quality Assurance Associate III to join our team. This role involves performing business support or technical work, using data organizing and coordination skills.The ideal candidate will have experience in quality assurance and analytical processes. They will be responsible for maintaining appropriate licenses, training, and...

  • Quality Assurance Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeQuality Full time ₱1,500,000 - ₱2,500,000

    Job Title:Quality Assurance SpecialistJob DescriptionThe Quality Assurance Specialist role is responsible for monitoring and evaluating the quality of customer interactions, including calls and other contact methods. This involves assessing accuracy and adherence to established quality standards. The specialist will provide insights to customers to...

  • Quality Assurance Professional

    1 week ago

    Cebu City, Central Visayas, Philippines beBeeQuality Full time

    Job Title: Quality Assurance Specialist">We are seeking a qualified Quality Assurance Specialist to join our team.">Job SummaryThe Quality Assurance Specialist is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This...

  • Quality Assurance Specialist

    14 hours ago

    Cebu City, Central Visayas, Philippines beBeeQuality Full time ₱150,000 - ₱250,000

    Quality Assurance SpecialistWe are seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for evaluating the quality of customer interactions, documenting and reporting results, and providing feedback to management staff.Key Responsibilities:Evaluate customer interactions through standardized call...

  • Quality Assurance Specialist

    8 hours ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per year

    We are seeking a meticulous and diligent Quality Assurance Specialist to join our team. This role focuses on ensuring the accuracy, compliance, and quality of patient care documentation, with a particular emphasis on adherence to Medicare guidelines. As the Quality Assurance Specialist, you will audit documents, provide training, and collaborate with various...

  • Quality Assurance Specialist

    8 hours ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per year

    We are seeking a meticulous and diligent Quality Assurance Specialist to join our team. This role focuses on ensuring the accuracy, compliance, and quality of patient care documentation, with a particular emphasis on adherence to Medicare guidelines. As the Quality Assurance Specialist, you will audit documents, provide training, and collaborate with various...

  • Quality Assurance Analyst

    7 days ago

    Cebu City, Central Visayas, Philippines IntouchCX Full time

    OverviewJoin to apply for the Quality Assurance Analyst role at IntouchCX.IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a...

  • Quality Assurance

    9 hours ago

    Cebu City, Central Visayas, Philippines Support Services Group Full time $30,000 - $50,000 per year

    About the Role Engaging in customer and client listening programs to discern their needs and expectations, ensuring we exceed them at every turn. Monitoring the quality and effectiveness of incoming calls and emails, guaranteeing every interaction reflects our commitment to excellence. Proactively identifying areas for improvement and devising innovative...

  • Senior Quality Assurance Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines beBeeQuality Full time ₱800,000 - ₱1,200,000

    Job Title: Assistant Quality Assurance Manager">The role of an Assistant Quality Assurance Manager is to oversee the development and implementation of quality assurance strategies that align with organizational objectives. This involves collaborating with cross-functional teams to ensure seamless integration of processes and systems.Key Responsibilities...

  • Quality Assurance Professional

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeQuality Full time ₱900,000 - ₱1,200,000

    Job DescriptionWe are seeking a Quality Assurance Specialist to join our team. The successful candidate will be responsible for reviewing website designs and layouts for aesthetic consistency, Design QC guideline adherence, and user experience (UX) best practices.Responsibilities:Thoroughly review website designs and layouts for aesthetic consistency, Design...