Associate Operations Manager

3 days ago


Cebu City, Central Visayas, Philippines XtendOps Full time ₱800,000 - ₱1,200,000 per year

We are seeking a results-driven and detail-oriented Associate Operations Manager – Sales to oversee day-to-day operations of the sales process within our BPO environment. The ideal candidate will lead a team of sales agents, ensure sales targets are met, monitor performance metrics, and drive continuous improvement initiatives. You will serve as the key link between the client, the sales team, and internal support functions to ensure alignment with strategic business goals.

Key Responsibilities:

  • Manage daily sales operations and ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
  • Supervise and support a team of sales representatives to ensure consistent achievement of sales targets.
  • Analyze performance data and reports to identify trends, gaps, and areas for improvement.
  • Conduct regular coaching, feedback sessions, and performance reviews to enhance team productivity and engagement.
  • Collaborate with training and quality teams to implement skill enhancement programs.
  • Maintain strong client relationships and handle client escalations or requests in a timely and professional manner.
  • Ensure compliance with company policies, processes, and client expectations.
  • Participate in strategic planning and forecast meetings with senior management.
  • Recommend and implement process improvements to optimize sales conversion and operational efficiency.
  • Drive team motivation and morale through engagement activities and recognition programs.

Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or related field (preferred).
  • Minimum of 2–4 years of experience in a sales-focused role within the BPO industry, with at least 1 year in a supervisory or managerial capacity.
  • Strong understanding of sales metrics, lead generation, and conversion strategies in a BPO setting.
  • Proficiency in CRM tools and MS Office applications.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to work under pressure in a fast-paced, target-driven environment.
  • Strong analytical and problem-solving capabilities.

Key Competencies:
  • Leadership and Team Management
  • Sales Strategy Execution
  • Performance Monitoring & Reporting
  • Client Relationship Management
  • Process Improvement
  • Conflict Resolution
  • Time Management

What We Offer:
  • Competitive salary and performance incentives
  • Health and wellness benefits
  • Career growth and development opportunities
  • Dynamic and inclusive work environment


  • Cebu City, Central Visayas, Philippines Connext Global Solutions Inc Full time ₱900,000 - ₱1,200,000 per year

    Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for an Associate Operations Manager who will be working with Connext's Operations Department...


  • Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱104,000 - ₱130,878 per year

    We are looking for a dedicated and detail-oriented Operations Support Associate to join our growing team. This role involves managing back-office operations, processing data, and ensuring the accuracy and completeness of business records. You will handle administrative tasks, support internal departments, and contribute to maintaining smooth day-to-day...


  • Cebu City, Central Visayas, Philippines Fairygodboss Full time

    Data Operations Associate - Migration & Visualization SpecialistWhy you should apply for a job at JPMorgan Chase:61% say women are treated fairly and equally to men77% say the CEO supports gender diversityRatings are based on anonymous reviews by Fairygodboss members.Position summaryWe are seeking a Data Operations Associate with expertise in migration and...

  • Operations Manager

    3 days ago


    Cebu City, Central Visayas, Philippines Levi & Korsinsky, LLP Full time ₱840,000 - ₱1,200,000 per year

    About the CompanyLevi & Korsinsky, LLP, a leading US-based law firm, is establishing its Delivery Center in Cebu. We are seeking an experienced Operations Manager to oversee our pioneer team. This role is central to ensuring that our Cebu Delivery Center meets the firm's standards of professionalism, compliance, and client service.About the RoleThe...


  • Cebu City, Central Visayas, Philippines Vismotor Corporation Full time ₱600,000 - ₱1,200,000 per year

    ASSOCIATE - OPERATIONS AUDIT Conducts operational audit engagements to evaluate the effectiveness and efficiency of audit functions, ensuring compliance with established policies, procedures, and professional standards.Identifies operational risks and proposes preliminary recommendations to enhance policies and procedures, submitting findings to the...


  • Cebu City, Central Visayas, Philippines Operations Hub Control, Inc Full time ₱360,000 - ₱720,000 per year

    CareersPosition: Operations CoordinatorJob Description:The Operations Controller reports to Operations Manager and ensures that the entire process meets customer's and internal requirements and is completed in an organized, efficient and safe manner.Process daily operation tasks according to applicable work procedures.Follow up with suppliers to ensure...


  • Cebu City, Central Visayas, Philippines Nezda Global Full time ₱2,000,000 - ₱2,500,000 per year

    About the RoleAsAVP, Collections, you'll oversee large-scale collections operations, manage senior managers and team leads, and ensure delivery against business KPIs. This role is ideal for a leader who balances strategy with hands-on execution and knows how to inspire performance in a high-volume environment.Key ResponsibilitiesLead and manage large...


  • Cebu City, Central Visayas, Philippines Nezda Global Full time

    Direct message the job poster from Nezda Global Overview As AVP, Collections , you'll oversee large-scale collections operations, manage senior managers and team leads, and ensure delivery against business KPIs. This role is ideal for a leader who balances strategy with hands-on execution and knows how to inspire performance in a high-volume environment. ...


  • Cebu City, Central Visayas, Philippines Nezda Global Full time

    Direct message the job poster from Nezda GlobalOverviewAs AVP, Collections, you'll oversee large-scale collections operations, manage senior managers and team leads, and ensure delivery against business KPIs. This role is ideal for a leader who balances strategy with hands-on execution and knows how to inspire performance in a high-volume...


  • Cebu City, Central Visayas, Philippines Comercial Navero y Elvira Pol. Ind. Postuero - Nave 7-8 Full time

    OverviewJoin to apply for the Associate Brand Manager role at Comercial Navero y Elvira Pol. Ind. Postuero - Nave 7-8.Were hiring an Associate Brand Manager to help shape brand strategy, boost recognition, and drive impactful marketing campaigns for our clients.What Youll DoAssist in developing and executing brand and marketing strategies.Oversee content...