Customer Success Specialist

2 weeks ago

South Triangle, Philippines Beacon Solutions, Inc. Full time ₱405,000 - ₱540,000 per year

Customer Success Specialist playing a crucial role in managing the customer lifecycle and ensuring customers remain satisfied with the services and solutions delivered. As a Customer Success Specialist, the role involves working with the sales team, identifying opportunities to enhance the customer experience, and recognizing opportunities for further business growth.

DUTIES AND RESPONSIBILITIES

  • Maintain an active and positive relations with customers, partners, suppliers, and other relevant parties
  • Address customer concerns and recommend possible solutions to the company's stakeholders for a timely issue resolution
  • Monitor the customer experience from onboarding, after-sales support, and retention/ renewal of contract Coordinate and conduct periodic customer satisfaction surveys
  • Conduct periodic business reviews and client check-ins to ensure the success of implemented solutions, keeping up-to-date on the customer experience by monitoring solution performance and support experience
  • Coordinate with relevant teams and departments to ensure a positive customer experience through the effective and timely delivery of projects and services
  • Collaborate with the sales team to ensure subscription renewals and the overall growth of customer accounts
  • Check the technical documents/requirements, for compliance, completeness and cohesiveness, to be submitted in support of request for payment requirements
  • Check status of request for payment with project end-users, in relation to the completeness and acceptance of the documentary requirements submitted; revise and/or provide additional documents, as needed.

MINIMUM QUALIFICATION

  • Bachelor's Degree in Business, Marketing, IT, or equivalent
  • Ideally at least 2 to 3 years of experience in a B2B sales, account management, or customer success role
  • Experience working in the IT industry is a plus
  • Experience working with enterprise and government accounts is a plus
  • Has a customer-first mindset and an advocate of excellent customer experience

Job Types: Full-time, Permanent

Pay: Php30, Php45,000.00 per month

Benefits:

  • Company events
  • Flextime
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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