Tech/Sale Team Manager

6 days ago

Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱960,000 per year

Job Description

  • Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities

Accomplish weekly deliverables, such as:

  • Coaching compliance inclusive of RCAs and action Plans.
  • Weekly Audit requirement and call scrubbings
  • Team attendance infractions insights thru internal attendance tool
  • Provide ideas that can help the client improve their product, business, processes and/or policies
  • Present Team Performance to Clients in as needed basis
  • Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale
  • Set up accountability discussions on attendance and performance challenges

Qualifications:

  • At least 2 years people management experience in a contact center environment
  • Working knowledge of Cybersecurity technologies, Networking, or system administration.

Job Type: Full-time

Pay: Up to Php80,000.00 per month

Benefits:

  • Health insurance

Ability to commute/relocate:

  • Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Notice Period:
  • Current and Expected Salary:

Work Location: In person

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