L1 & L2 IT Support

24 hours ago

Makati City, National Capital Region, Philippines Systemantech Full time

Job description

The role is responsible for providing Level 1 IT support, including deployment, installation, configuration, and maintenance of desktops, laptops, printers, and network connections. The position troubleshoots hardware and software issues, performs system formatting and preventive maintenance, and provides end-user support while coordinating with the helpdesk and escalating complex issues when necessary.

DUTIES AND RESPONSIBILITIES:

1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.

2. Diligently attends to assigned tickets and provides support within the specified SLAs

3. Responsible with level 1 (phone & remote) & level 2 (on site) support.

4. Regularly updates on the status of assigned service request or incident.

5. Reports and updates helpdesk on incident or service requests encountered beyond the assigned

service request.

6. Provides assistance to end-users on standard applications and specialized software.

7. Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to

the authorized person.

8. Responsible in formatting/Cloning of PC, Desktop, Laptops

9. Network connection configuration, testing and basic troubleshooting.

10. Performs regular checkup of PC desktop/laptop and a like (such as but not limited to

defragmentation/patches/virus updates)

11. Escalates problem that requires immediate attention of helpdesk, team leader or appropriate

authorities.

12. Performs other relevant tasks that may be assigned from time to time

POSITION REQUIREMENTS/QUALIFICATIONS:

  • Bachelor's degree in Information Technology, Computer Science, or any related field.
  • Strong knowledge of Windows Operating Systems and desktop hardware/software troubleshooting.
  • Familiarity with basic networking concepts and client-server architecture.
  • Proficient in using and troubleshooting ticketing systems.
  • Ability to troubleshoot and resolve software and hardware issues independently.
  • Experience in managing IT desktop infrastructure and network cabling.
  • Good communication skills in English and Tagalog.

Job Types: Full-time, Fixed term

Contract length: 6-12 months

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Makati: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Willingness to travel:

  • 50% (Required)

Work Location: In person

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