Retail Store Officer

1 week ago


Ayala Alabang, National Capital Region, Philippines Smart Communications, Inc. Full time ₱150,000 - ₱250,000 per year

Position:
Associate Level Role

Location:
Smart Express - Basement Customer Service Area, Metro Gaisano Alabang, Muntinlupa City

Education:
College graduate (preferably in Sales and Marketing, Business Management, or related fields).

Work Experience:
Minimum of 1 year experience in a sales-related frontliner role (e.g., QSR crew, customer service agent).
Fresh graduates with strong interpersonal skills are welcome to apply
.

Key Requirements:

  • Sales Experience:
    Preferred but not required. Experience in customer-facing roles is a plus.
  • Work Location:
    Must be able to work onsite in Alabang.
  • Availability:
    Must be able to start as soon as possible.

Duties & Responsibilities:

  • Drives Profitability:
    Achieves targets through comprehensive digital solutions for customers. Delivers products and services as per commercial agreements with affiliated companies (e.g., PLDT, Cignal). Increases revenue by upgrading plans/packages, promoting Value-Added Services, and endorsing referrals through effective customer needs assessment. Conducts proactive retention calls via Cosmo.
  • Delivers Customer Experience:
    Ensures first contact resolution and meets quality and customer service metrics by identifying and assessing customers' needs to achieve satisfaction. Builds sustainable relationships of trust through open and interactive communication. Handles requests and complaints, providing appropriate solutions and alternatives for first contact resolution. Consistently executes the Customer Journey within prescribed standards. Proactively solicits customer feedback regarding service quality. Maintains existing customer relationships and advocates VIP handling.
  • Customer Relationship Management:
    Builds long-term relationships with customers. Responds to and handles inquiries, requests, and complaints from assigned accounts. Acquires new customers from existing ones through cross-selling and upselling.
  • Operations Management:
    Adheres to the following processes/guidelines to effectively perform the job: Daily routine for CSOs (dependent on the type of store format assigned). Sales, aftersales, cashiering, and inventory business processes. Ensures compliance in monitoring and resolving post-review findings, individual inventory variance, and pending transactions in individual worklists. Manages inventory operations (as needed for LCSO assigned as IO reliever). Ensures service fulfillment delivery as per commercial agreements with affiliated companies (e.g., PLDT, Cignal). Handles infinity sales and aftersales transactions. Assists customers virtually via MS Bookings and Virtual Frontline Appointment. Supports other customer interfacing groups as needed (e.g., social media, hotline).


  • Ayala Alabang, National Capital Region, Philippines Great Depot, Inc. Full time ₱200,000 - ₱250,000 per year

    Responsibilities:Administers sales productivity goals of high-end retail storeMeets customer delight standardsMeets retail store daily maintenance needs for safety, hygiene, sanitation, and operating efficienciesComplies with standard operating proceduresDevelops and maintains continuing products and technical skills to create repeat...

  • Store Officer

    1 week ago


    Ayala Alabang, National Capital Region, Philippines Waltermart Supermarket Inc. Full time ₱800,000 - ₱1,200,000 per year

    We are currently seeking a dedicated and experienced Department Head / Selling Supervisor to join our team. The Department Head / Selling Supervisor is responsible for the category profitability through category building and management on the day to day selling operations. Duties and ResponsibilitiesCustomer service managementCategory building - category...


  • Ayala Alabang, National Capital Region, Philippines Sonak Corporation Full time ₱400,000 - ₱600,000 per year

    Monitors sales and KPI progress and creates action plans for store level executionMotivates the store team to provide excellent customer serviceSubmits timely and accurate reports to head officeManages store stock level and collaborates with head office regarding deliveryProvide product knowledge and service trainings to new staff and direction updates to...


  • Ayala Alabang, National Capital Region, Philippines Sonak Corporation Full time ₱1,500,000 - ₱2,500,000 per year

    • Motivate the store team to meet sales objectives by training and mentoring staff• Create business strategies to attract new customers, expand store traffic, and enhance profitability• Generate ideas about future retail activities to ensure sales target achievement; maintains up to date knowledge of the marketplace, competitors and retail business...


  • Ayala Alabang, National Capital Region, Philippines Concepcion Business Services, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Retail Operations Manager will oversee the full operations of SharkNinja's own retail network in the Philippines, consisting of a flagship store and kiosks. This role is responsible for ensuring smooth day-to-day operations, delivering an exceptional consumer experience, managing personnel, and achieving sales targets across the retail network. The Retail...

  • store supervisor

    6 days ago


    Ayala Alabang, National Capital Region, Philippines OV UNITED Full time ₱228,000 - ₱264,000 per year

    Job DescriptionWill directly manage the store from all aspect of management and will be reporting to Area Sales Managers and to VP-Retail OperationsWill represent the store in the Monthly Sales Meeting/Business PlanningKnows how to analyze the brands and to look for possible effective strategies that could help the store in reaching their set quotaCoordinate...


  • Ayala Alabang, National Capital Region, Philippines Waltermart Supermarket Inc. Full time ₱250,000 - ₱450,000 per year

    The Assistant Store Manager is responsible for the general management of the store by ensuring maximum sales and profitability through customer service, inventory, marketing, managing operating cost, and people development.Duties and ResponsibilitiesOn time and effective implementation of promo activation and launchingBuilds customer loyalty by ensuring that...


  • Ayala Alabang, National Capital Region, Philippines Aguila Auto Glass Full time

    General Duties & Responsibilities:Responsible for the recording of all store's cash and accounts receivable transactions and ensuring proper safekeeping of all store assets and disbursement of fundsAssist the Store SupervisorQualifications:Graduate of Accountancy, Management, or MarketingWith at least two (2) years of work experience in sales or retail, and...

  • Store Manager

    4 days ago


    Ayala Alabang, National Capital Region, Philippines Xuegaodian Inc. Full time ₱800,000 - ₱1,200,000 per year

    We're Gusta Gelato — a small team building what we hope will be the next great food brand from the Philippines. We make ridiculously good gelato (and waffles, but that's another story), and we're on a mission to spread this joy far and wide.At Gusta Gelato, we're not just scooping gelato — we're building a brand that people love and a team that's proud...

  • Store Rider

    2 weeks ago


    Ayala Alabang, National Capital Region, Philippines Fun Hann Mart Full time ₱900,000 - ₱1,200,000 per year

    About the roleAs a Store Rider for Fun Han Mart', you'll play a key role in delivering an exceptional customer experience. Reporting to the Store Manager, you'll be responsible for ensuring the smooth operation of our retail store, providing excellent customer service, and supporting the wider team. This is a full-time position based in our Alabang,...