Retail Store Officer

6 days ago

Ayala Alabang, National Capital Region, Philippines Smart Communications, Inc. Full time ₱150,000 - ₱250,000 per year

Position:
Associate Level Role

Location:
Smart Express - Basement Customer Service Area, Metro Gaisano Alabang, Muntinlupa City

Education:
College graduate (preferably in Sales and Marketing, Business Management, or related fields).

Work Experience:
Minimum of 1 year experience in a sales-related frontliner role (e.g., QSR crew, customer service agent).
Fresh graduates with strong interpersonal skills are welcome to apply
.

Key Requirements:

  • Sales Experience:
    Preferred but not required. Experience in customer-facing roles is a plus.
  • Work Location:
    Must be able to work onsite in Alabang.
  • Availability:
    Must be able to start as soon as possible.

Duties & Responsibilities:

  • Drives Profitability:
    Achieves targets through comprehensive digital solutions for customers. Delivers products and services as per commercial agreements with affiliated companies (e.g., PLDT, Cignal). Increases revenue by upgrading plans/packages, promoting Value-Added Services, and endorsing referrals through effective customer needs assessment. Conducts proactive retention calls via Cosmo.
  • Delivers Customer Experience:
    Ensures first contact resolution and meets quality and customer service metrics by identifying and assessing customers' needs to achieve satisfaction. Builds sustainable relationships of trust through open and interactive communication. Handles requests and complaints, providing appropriate solutions and alternatives for first contact resolution. Consistently executes the Customer Journey within prescribed standards. Proactively solicits customer feedback regarding service quality. Maintains existing customer relationships and advocates VIP handling.
  • Customer Relationship Management:
    Builds long-term relationships with customers. Responds to and handles inquiries, requests, and complaints from assigned accounts. Acquires new customers from existing ones through cross-selling and upselling.
  • Operations Management:
    Adheres to the following processes/guidelines to effectively perform the job: Daily routine for CSOs (dependent on the type of store format assigned). Sales, aftersales, cashiering, and inventory business processes. Ensures compliance in monitoring and resolving post-review findings, individual inventory variance, and pending transactions in individual worklists. Manages inventory operations (as needed for LCSO assigned as IO reliever). Ensures service fulfillment delivery as per commercial agreements with affiliated companies (e.g., PLDT, Cignal). Handles infinity sales and aftersales transactions. Assists customers virtually via MS Bookings and Virtual Frontline Appointment. Supports other customer interfacing groups as needed (e.g., social media, hotline).

  • retail store specialist

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Great Depot, Inc. Full time ₱200,000 - ₱250,000 per year

    Responsibilities:Administers sales productivity goals of high-end retail storeMeets customer delight standardsMeets retail store daily maintenance needs for safety, hygiene, sanitation, and operating efficienciesComplies with standard operating proceduresDevelops and maintains continuing products and technical skills to create repeat...

  • retail store specialist

    2 days ago

    Ayala Alabang, National Capital Region, Philippines Great Depot, Inc. Full time ₱254,760 per year

    Responsibilities:Administers sales productivity goals of high-end retail storeMeets customer delight standardsMeets retail store daily maintenance needs for safety, hygiene, sanitation, and operating efficienciesComplies with standard operating proceduresDevelops and maintains continuing products and technical skills to create repeat...

  • Store Officer

    13 hours ago

    Ayala Alabang, National Capital Region, Philippines Waltermart Supermarket Inc. Full time ₱300,000 - ₱500,000 per year

    Job description:The Store Officer / Store Supervisor position will be assigned to WalterMart Department Store and will be responsible for ensuring category profitability through effective category building, management, and oversight of day-to-day selling operations.Duties and ResponsibilitiesCustomer service managementCategory building - category sales...

  • Store Officer

    6 days ago

    Ayala Alabang, National Capital Region, Philippines Waltermart Supermarket Inc. Full time ₱800,000 - ₱1,200,000 per year

    We are currently seeking a dedicated and experienced Department Head / Selling Supervisor to join our team. The Department Head / Selling Supervisor is responsible for the category profitability through category building and management on the day to day selling operations. Duties and ResponsibilitiesCustomer service managementCategory building - category...

  • Retail and Operations Manager

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Sonak Corporation Full time ₱1,500,000 - ₱2,500,000 per year

    • Motivate the store team to meet sales objectives by training and mentoring staff• Create business strategies to attract new customers, expand store traffic, and enhance profitability• Generate ideas about future retail activities to ensure sales target achievement; maintains up to date knowledge of the marketplace, competitors and retail business...

  • Retail Specialist

    2 days ago

    Ayala Alabang, National Capital Region, Philippines PYC Foods Corporation Full time ₱240,000 - ₱300,000 per year

    Job Overview:PYC Foods Corporation is looking for a dedicated, enthusiastic, and detail-oriented Retail Specialist to join our deli team As a vital front-line team member, you'll play a key role in ensuring an exceptional customer experience, maintaining store ambiance, managing daily retail stocking, and supporting operational efficiency. Your proactive...

  • Retail Operations Manager

    2 days ago

    Ayala Alabang, National Capital Region, Philippines Concepcion Business Services, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Retail Operations Manager will oversee the full operations of SharkNinja's own retail network in the Philippines, consisting of a flagship store and kiosks. This role is responsible for ensuring smooth day-to-day operations, delivering an exceptional consumer experience, managing personnel, and achieving sales targets across the retail network. The Retail...

  • Store Expansion Manager

    2 days ago

    Ayala Alabang, National Capital Region, Philippines Optimus Executive Search Solutions Full time ₱80,000 - ₱120,000 per year

    About the Role:A growing retail brand is expanding its presence and seeks a Store Expansion Manager to join their team onsite in Alabang, Muntinlupa.If you have experience in retail fashionpreferably in shoes or similar categoriesand enjoy hands-on store growth and operations, this opportunity is for youLocation: Alabang, Muntinlupa (Onsite)Key...

  • Store Personnel

    6 days ago

    Ayala Alabang, National Capital Region, Philippines Asticom Technology Inc Full time ₱150,000 - ₱250,000 per year

    We are hiring a Store Personnel to assist in daily store operations, provide excellent customer service, and ensure smooth retail activities. The role involves attending to customers, managing product displays, handling payments, and maintaining the cleanliness and orderliness of the store. The ideal candidate is approachable, dependable, and has a passion...

  • Store Assistant for Alabang Branch

    2 days ago

    Ayala Alabang, National Capital Region, Philippines Aguila Auto Glass Full time

    General Duties & Responsibilities:Responsible for the recording of all store's cash and accounts receivable transactions and ensuring proper safekeeping of all store assets and disbursement of fundsAssist the Store SupervisorQualifications:Graduate of Accountancy, Management, or MarketingWith at least two (2) years of work experience in sales or retail, and...