Team Manager, Groups

2 weeks ago

Philippines IHG Full time ₱1,500,000 - ₱2,500,000 per year
Description

Key Accountabilities


• Serve as a player-coach by providing both leadership and hands-on support to ensure the effective delivery of daily operations and adherence to service standards.

• Support the Manager in fostering a culture of performance and accountability by setting clear expectations, regularly coaching team members, and recognizing behaviors aligned with IHG's Elevate Strategy and Growth Behaviors.

• Monitor workload distribution and provide direction on resource allocation to meet business priorities and service level agreements (SLAs).

• Participate in the development, documentation, and implementation of function-specific processes, policies, and practices.

• Support analysis of performance metrics and operational results to identify trends, gaps, and opportunities for improvement; propose and implement action plans.

• Assist in onboarding, training, and developing new team members, ensuring they are equipped with the knowledge and tools for success.

• Provide regular feedback and informal coaching to enhance individual and team capability.

• Act as a liaison between the Manager, Sales leaders, and team members to ensure effective communication, alignment, and collaboration across functions and regions.

Key Skills & Experiences

Required Skills –

• Minimum 2-3 years of experience in Groups & Meetings support.

• Strong understanding of end-to-end lead management processes and hotel sales systems.

• Proven ability to balance operational delivery with team leadership responsibilities.

• Effective communicator and motivator with strong interpersonal and coaching skills.

• Demonstrated ability to manage competing priorities and drive results under pressure.

• Data-driven decision-maker with solid proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with Salesforce platforms preferred.

• Collaborative team player with a proactive and solutions-oriented mindset.

• Committed to fostering a high-performance culture aligned with IHG's values.

Qualifications & Experience –

• Bachelor's degree in Sales, Business Management, Hospitality, or related field.

• 2-3 years of leadership experience, preferably in hotel sales, hospitality, or a shared service environment.

• Experience supporting or leading a geographically dispersed team.

• Strong operational and analytical background, with a focus on efficiency and service excellence.

• Familiarity with global or regional sales structures and client relationship processes.

Experience – 

At least one (1) year of business experience in a Call Center, Hotel Guest Relations, Sales Operations or sales support environment.

German language proficiency is a plus. 

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