Brand Ambassador

About the role

Havaianas is seeking a passionate and engaging Brand Ambassador to join our team in San Juan City Metro Manila. As a full-time Brand Ambassador, you will be responsible for providing exceptional customer service, promoting our iconic flip-flop brand, and creating a positive in-store experience for our customers.

JOB OBJECTIVE/S

Reporting directly to the Store Supervisor, the Brand Ambassador is responsible to provide the customer with an exceptional level of service to meet and exceed customer expectations, drive results by engaging them using proper sales techniques and providing information in terms of product, culture, and community, and enhance the shopping experience by maintaining a neat, clean and safe working and shopping environment by implementing Operation's directions and plans to generate sales and attain goals of the Department.

DUTIES AND RESPONSIBILITIES

STORE OPERATIONS

• Performs day-to-day store operations including but not limited to merchandise receiving and transfers, assisting in display of merchandise or organizing the selling floor and stock areas

• Attend to the unique and individual shopping needs of each customer; Up sell when appropriate

• Provide in-depth product knowledge including features, benefits and overall value

• Safekeeping of all assets, inventory and records, and reports anything unusual, or any major incidents to management

• Stays updated with the current promotional events and sales; provides sound feedback on effectiveness of Marketing activities

• Ensures that standards, guidelines, policies and procedures of the brands are complied within all aspects

CUSTOMER SERVICE

• Maintains a professional attitude with sincerity and enthusiasm reflecting store's commitment to our customer resulting to sales conversion

• Handles customer complaint and endorses to the right person/Department for appropriate attention, action and resolution

• Capable of interpreting customers' words and showing them products that meet their needs

STOCK MANAGEMENT

• Performs Receiving of Deliveries, Non-Trade Assets and performs RPro requirements in terms of Inventory

• Notifies Immediate Superior of any discrepancies in the deliveries received

• Arranges the stocks chronologically to make the stocks conveniently available whenever required at the selling floor

• Maintains orderliness and cleanliness in the stockroom and ensures that merchandise is ready at all times

• Monitors stock inventory brought in and out of the stockroom

• Checks all items on display at the floor to ensure all items are properly displayed according to the Visual Merchandise Guidelines and/or Retail Display Kit

• Segregates defective items and informs immediate superior of items for pull out due to defects. Defective items and packaging are gathered, documented and sent to the warehouse

• Reports any signs of break in or damage of property in the stockroom immediately upon discovery

• Regularly checks the selling area to ensure that all available sizes per collection are displayed.

• Conducts pre, actual and post-store activities; performs daily inventory count of merchandise on the sales floor and stockroom

• In charge of replenishment of stocks on the selling area

• Conducts any other activities related to the job

CASHIERING FUNCTIONS

• Ensures that mode of payment received are verified

• Ensures that bills received are not fake before processing transaction

• Checks credit card security features before processing transaction

• Responsible for the preparation of cashier's remittance report

• Endorses cash and charge transaction of the day to immediate superior on duty at the end of the shift

• Signs settlement of credit card transactions of the day

• Ensures that Z reading and settlement for the day is tally with the actual cash and credit card transactions

MINIMUM QUALIFICATIONS

• Trustworthy and analytical

• Good verbal and written communication skills

• Preferably College level

• At least 2 years experience in retail (fashion, apparel, accessories, footwear) as Sales Associate and Stockman

• Ability to handle multiple tasks simultaneously and to work independently and efficiently in a fast-paced environment

• Very good attention to detail and the ability to prioritize

• Able to work under own initiative as well as part of a team

• Must be committed, enthusiastic, reliable, dependable and flexible

• Happy, extroverted personality who can be assertive when necessary

• Must be willing to roll up his/her sleeves and become directly involved in all aspects of the store

• Visual merchandising experience is a plus

• Computer literate