Technical Support

2 days ago

SM City North EDSA, Philippines Comrise Full time ₱240,000 - ₱300,000 per year

MAIN DUTIES

ALARM MANAGEMENT & SMART DISPATCH - 95%

  • Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers
  • Deliver alarm information with accurate documentation by calling or sending email to external customers
  • Identify correct action, whether to call or disregard/hold alarms based on alarm history, graph analysis vis-à-vis customer procedure
  • Update and confirm completed work orders pursuant to customer procedures
  • Answer inbound and transferred calls and address them as necessary
  • Read and understand customer procedures
  • Identify process improvement
  • Conduct customer survey for every external customer transaction

ADDITIONAL FUNCTIONS - 5%

  • Other functions that may arise.

Total 100%

EDUCATIONAL BACKGROUND

  • Graduate of any 4-year degree

Work Experience Or Training

  • Fresh graduate is acceptable
  • Preferred with experience gained from interactive customer service and related functions.
  • Background in offshore service operations is an advantage

Skills And Abilities

  • Computer Applications such as MS Office (Basic Knowledge in MS Outlook, MS Word, MS Powerpoint, SharePoint and Basic Knowledge in MS Excel)
  • Managed Services business systems and tools but not limited to Salesforce, RDP, Genesys, etc.

Other Work Conditions

  • Work on shifting operations with scheduled days off
  • Supporting the assigned business and customers
  • Work on Weekends and Holidays
  • Fast-paced environment
  • Work on hybrid work arrangement (3x a week onsite)

COMPETENCY PROFILE

  • Customer Focus
  • Communicates Effectively
  • Drives Results
  • Action Oriented
  • Collaborates
  • Self-Development
  • Self-Awareness
  • Interpersonal Savvy
  • Plans and Aligns
wearehiring

Job Type: Full-time

Pay: Php24, Php25,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • Are you willing to report onsite 3x a week?
  • Are you willing to work in a shifting schedule?

Education:

  • Bachelor's (Required)

Work Location: In person

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