Junior Customer Service Specialist

2 days ago

Remote, Philippines Kinguin Full time ₱25,000 - ₱30,000 per year
Kinguin, founded in 2013, has quickly grown to become a major player in the digital entertainment marketplace with 20 million users worldwide. We offer a wide range of digital products, including video games and computer software, and have been a pioneer in supporting the esports industry through sponsorships of tournaments, events, and organisations. At Kinguin, we are committed to innovation and pushing the boundaries of what's possible in gaming. Our team is made up of people from diverse backgrounds and skill sets, all united by their love of gaming and desire to create the best possible platform for our customers.

If you value having Passion, Care & Impact in your daily work, you will fit great in our team You can read more about our values and work here.

Let's shape the future together and make gaming accessible and inclusive for everyone

What daily challenges are waiting for you?
  • Providing high-quality customer service, using the best technologies like Zendesk and Resolution Center (our in-house tool), including AI ChatBots.
  • Acknowledging and resolving customer complaints.
  • Maintaining a positive, empathetic, and professional attitude.
  • Communicating and coordinating with colleagues as necessary.

What you need to be successful in this role?
  • Good English communication skills, especially in the written word (C1 level).
  • Availability for work in shifts and during weekends (our support is available 24/7, 365 days a year).
  • Strong desire for learning new things.
  • Problem-solving aptitude.
  • Interest in gaming.

Not Essential, But Welcome Additions
  • German/French/Spanish/Italian language skills.
  • Previous experience in the field of Customer Service (or a related area involving serving customers).
  • Transactional/financial verification experience.
  • Scripting or web development skills of any level.

What we offer?
  • Possibility to work fully remotely.
  • Opportunity to work with teams whose tactics and mindset led us to receive the Global Business Excellence Award and LiveChat 97% Satisfaction Rate.
  • Additional social packages: free English lessons, 50% discount codes for games every two months, seniority program; mental health platform and others.
  • Company bonus system paid monthly.
  • All the tools and equipment necessary to perform your duties.
  • A clear career path with several directions to choose from.
  • An opportunity to learn several types of expertise, including ambassadorships with other departments and units at Kinguin, such as Customer Success, product management, social media and community screening, marketing, fraud risk management, and data analysis.
  • Fast-paced and constantly changing environment, which ensures possibilities of gaining new experience and professional development.

Recruitment process
  • English test
  • People interview minutes)
  • Interview with the Hiring Manager minutes)
  • Feedback + decision

  • Customer Service

    2 days ago

    Remote, Philippines OnlineJobs Full time ₱40,000 - ₱60,000 per year

    Customer Service & Order Management – Chat Specialist About Us Best Access Doors is a fast-growing e-commerce company headquartered in Ancaster, Ontario. For over 15 years, we've specialized in providing in-stock and custom Access Doors, Floor Hatches, and Roof Hatches to contractors across North America. With a focus on speed, service, and quality,...

  • Order Management and Customer Service Specialist

    2 days ago

    Remote, Philippines Remote Staff Full time ₱30,000 - ₱50,000 per year

    Job Description Job Summary:We are seeking a highly organized and detail-oriented Order Management and Customer Service Specialist to join our team. The ideal candidate will be responsible for a variety of administrative tasks to support our operations and ensure smooth and efficient processes. Key Responsibilities:Create Estimates:Prepare and send...

  • Junior Bookkeeper

    2 days ago

    Remote, Philippines OnlineJobs Full time ₱150,000 - ₱300,000 per year

    My business is growing, and I'm looking for a detail-obsessed, efficiency-loving Junior Bookkeeper to join the team. If you're the kind of person who gets a little too excited about a clean reconciliation report, double-checks your work for fun, and loves supporting creative business owners behind the scenes you might be exactly who we're looking for. ????...

  • Customer Service

    2 days ago

    Remote, Philippines OnlineJobs Full time ₱100,000 - ₱200,000 per year

    We are Big Time Pest Control. - Big Time Pest Control is BOOMING and we are very excited to be adding another phenomenal teaUpgrade to see actual infomber to grow our current team. We have an amazing group of vibrant, hardworking people here in the office, and we are thrilled to add another vibrant person to our group. We work together to provide remarkable...

  • Customer Service

    2 days ago

    Remote, Philippines OnlineJobs Full time ₱30,000 - ₱50,000 per year

    ???? ECOMMERCE VA WANTED – Customer Service & Virtual Assistant (Bonus: Car Enthusiast or Designer) Part-Time | Long-Term | Remote We're are a performance car parts brand. We're growing fast and looking for a rockstar virtual assistant to join our team and help with: ???? Your Core Responsibilities: • Responding to customer emails and messages...

  • Customer Service Associate

    2 days ago

    Remote, Philippines OnlineJobs Full time ₱900,000 - ₱1,200,000 per year

    ***Must provide RESUME when apply*** APEC (Advanced Purification Engineering Corp.) is a leading solution provider for premium drinking and filtration systems in the United States. With more than 25 years of industrial experience and a loyal customer base that spans the globe, we are proud of our reputation for the highest quality water filtration systems...

  • customer service representative

    2 days ago

    Remote, Philippines OnlineJobs Full time ₱20,000 - ₱30,000 per year

    Qualifications & experience 1. Bachelor's degree. 2. Fluent in English. 3. Advanced troubleshooting and multi-tasking skills. 4. Strong client-facing and communication skills. 5. Should be a team player with an aptitude for customer service. 6. Experience in the information technology is a plus. Tasks & responsibilities 1. Provide high...

  • Customer Service/Marketing Support

    2 days ago

    Remote, Philippines Remote Staff Full time ₱150,000 - ₱300,000 per year

    Job Description Description We are seeking a motivated Customer Service/Marketing Support professional to join our team in Southeast Asia. This role involves providing exceptional customer service while supporting our marketing initiatives to enhance customer engagement and satisfaction. ResponsibilitiesAssist customers with inquiries and provide...

  • Phone Customer Service Agent

    2 days ago

    Remote, Philippines OnlineJobs Full time ₱20,000 - ₱30,000 per year

    We're looking for a customer service agent who speaks fluent English and is confident handling phone-based support. What we need: • Excellent spoken English (this is non-negotiable) • Confident and professional phone presence • Previous experience in customer service or phone support roles • Reliable, punctual, and detail-oriented •...

  • Customer Service/Operations Assistant

    2 days ago

    Remote, Philippines OnlineJobs Full time ₱60,000 - ₱120,000 per year

    Title: Part-Time Customer Service/Operations Assistant (eCommerce) Hours: 4 hours/day | Remote | PHT 9pm-1am Pay: $120 per week ($6 per hour) Role Overview: We're hiring our first dedicated customer service rep to help manage incoming customer inquiries, solve order issues, process returns, and support day-to-day store operations. You'll play a...