CSR Financial Account

6 days ago

San Fernando, Central Luzon, Philippines A & S MANPOWER RESOURCES INC Full time ₱1,200,000 - ₱1,800,000 per year

Customer Service Representative (CSR) – Financial Account

Location: Clark, Pampanga

Employment Type: Full-time

Work Setup: Onsite

About the Role

We are hiring experienced CSRs to join our Financial Services account. You will assist customers with account inquiries, transactions, payment concerns, and general financial-related issues while maintaining accuracy, confidentiality, and compliance.

Key Responsibilities
  • Respond to inbound calls related to financial products and services.
  • Assist customers with billing issues, payments, account verification, and transaction inquiries.
  • Follow strict security and compliance procedures during every interaction.
  • Provide clear and accurate information regarding account status, fees, and statements.
  • Maintain professionalism and meet KPIs such as compliance, quality, and customer satisfaction.
Qualifications
  • Any educational attainment (HS/SHS graduate, college level/graduate welcome).
  • At least 1 year of BPO experience from any account.
  • Excellent communication and problem-solving skills.
  • Strong attention to detail and ability to handle sensitive information.
  • Basic computer literacy and multitasking ability.
  • Willing to work on shifting schedules, weekends, and holidays.
  • Able to work in a fast-paced, compliance-driven environment.
What We Offer
  • Competitive salary package.
  • Monthly performance and compliance bonuses.
  • Paid training specific to financial processes.
  • HMO/health benefits.
  • Career growth and internal promotion opportunities.
  • Supportive and professional team culture.

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