Lead Engagement Associate

2 weeks ago

Quezon City, National Capital Region, Philippines AscentPro Full time


Summary:

The Lead Engagement Associate will provide the best customer support to assigned leads, and assist them

throughout the inquiry process leading them to apply and meet the applications target. The role entails mastering

the MMDC model, programs, admissions, and enrollment process, and use of the marketing tools and systems.

The Associate is expected to also lend support to the Marketing and Admissions team when requested.

MAJOR RESPONSIBILITIES:

1. Contribute to the achievement of the Schools enrollment target by achieving your assigned
applications targets
2. Communicate with leads in a prompt and timely manner from various channels (emails, calls,
SMS, viber, chat, social media), monitor their progress up to the application, and do needed
follow-ups using customer service platforms and tools
3. Assist in marketing activities that engage leads
4. Knowledgeable of the admissions process and marketing efforts to provide ensure the
information provided is complete and up-to-date
5. Provide excellent customer assistance and ensure prompt resolution to customer needs for an
easy application experience
6. Coordinate with internal support groups who can provide answers to customer queries
7. Report to the supervisor and provide data, customer feedback, and recommendations for
progress reports that would improve the quality of service, productivity, and profitability
8. Report to the Learning Hub to assist interested parents and students with the application
process when requested

QUALIFICATIONS:

1. Must be a Filipino citizen;

2. College Graduate of any course/s

3. Can consider high school graduate taking up business administration, marketing, management, and communication but has to have good communication skills. 

4. With at least two (2) years of related working experience in customer care, admissions, and/or
business processing, sales & marketing; with at least 6 months- 1 year of experience in BPO

5. For LinkedIn - Skills in Customer service, customer engagement, customer support, good oral and
written communication, admissions, product marketing, financial services, social media,
problem-solving, people skills
6. Experience - Business Processing, Marketing
7. Good moral character

KEY COMPETENCIES:

1. Customer care and support
2. Report Creation and Tracking (monitor, report, and cascade of feedback from students and
parents)
3. Relationship management with process keepers and manager

MMDC HIRING PROCESS:

1. Pre-screening interview using the pre-screening template
2. Endorse to ASCENTPRO POC
- Please attach the CV
- Copy the profile summary in the email
- Resume Format: Role_Last Name,First Name (Leads Engagement Associate_Dela Cruz, Juan)

3. ASCENTPRO POC to send to the client
4. Interview with the General/Admin Manager (Final Interview - 1 round)
5. Job Offer
6. Onboarding


  • Engagement Associate Manager – "Dr Fun"

    1 day ago

    Mandaluyong City, National Capital Region, Philippines Sutherland Full time

    Company Description At Sutherland, we believe work should be engaging, rewarding, and fun We are a global leader in business process transformation, driven by a passionate team of innovators and problem-solvers. We are seeking an Engagement Associate Manager – "Dr Fun" to help us inspire, motivate, and celebrate our people through creative events,...

  • Volunteer Engagement and Support Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines Children International, Inc. Full time

    ABOUT CHILDREN INTERNATIONAL Children International Inc., herein referred to as CIM, is based in Manila and is an affiliate of Children International (CI), a global nonprofit that delivers child and youth development programming to break the cycle of generational poverty, headquartered in Kansas City, USA,Children International serves 218,000 young people...

  • Employee Engagement Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Manila Water Company, Inc. Full time

    Responsibilities:Collaborates in the design of company-wide employee engagement initiativesLeads the execution planning, implementation, and management of Strategic Business Unit (SBU) employee engagement initiatives, policies, programs/activities, and processes as aligned with HR and People prioritiesIn partnership with the Centers of Excellence (COE),...

  • Employee Engagement

    2 weeks ago

    Quezon City, National Capital Region, Philippines Patra Corp Full time

    About PatraPatra Corporation is a global leader in insurance back-office and account management business process outsourcing. We provide a wide range of services designed to lower costs, reduce risk, and improve productivity through the transfer of account management and business support functions — such as policy checking, certificate issuance,...

  • Sales Associate

    6 days ago

    Quezon City, National Capital Region, Philippines Allianz PNB Life Full time

    Company DescriptionAllianz PNB Life (AZPNB), established in 2016, is one of the leading life insurance providers in the Philippines. The company specializes in Variable Life products and a range of life protection plans for both individuals and institutions. With its headquarters in Makati City, Allianz PNB Life operates 11 business centers across the...

  • HR Employee Engagement Specialist

    1 day ago

    Quezon City, National Capital Region, Philippines Dermorepubliq Corporation Full time

    Job Title: HR Employee Engagement SpecialistDepartment: Human ResourcesWork Set Up: HybridReports To: HR ManagerJOB SUMMARYThe Employee Engagement Specialist plays a key role in cultivating a positive, engaging, and high-performing work environment. The role is responsible for initiating and executing employee engagement activities and people culture...

  • Jr. Branding Associate

    2 weeks ago

    Quezon City, National Capital Region, Philippines Maxima Machineries Inc. Full time

    Join Our Team as a Branding Associate at MaximaLooking to build a creative career with real impact? Based right in the heart of Quezon City, Maxima is on the lookout for a Branding Associate who's passionate about storytelling, content creation, and keeping employees connected through engaging internal communication.What You'll DoAs a Branding Associate,...

  • SCM Demand Associate

    2 weeks ago

    Marikina City, National Capital Region, Philippines Lead Logistics Innovations, Inc. Full time

    Role PurposeThe SCM Demand Associate is responsible for forecasting customer demand, analyzing sales trends, and coordinating with internal teams to align supply with business needs. This role ensures product availability and helps maintain optimal inventory levels. It involves data analysis, reporting, and collaboration with key departments such as SCM,...

  • Marketing Associate

    1 week ago

    Quezon City, National Capital Region, Philippines enigma Full time

    Company DescriptionEnigma is a brand inspired by the art of transformation, encouraging beauty enthusiasts of all skill levels to explore and refine their beauty routines. Focused on inclusivity and creativity, Enigma provides high-quality products designed for experimentation and self-expression. With a commitment to empowering individuals, the brand...

  • Social Media Associate

    2 weeks ago

    Quezon City, National Capital Region, Philippines Eventcetera Agency Full time

    Social Media AssociateLocation: Quezon City / On-siteStart Date: January 12, 2026Eventcetera is a hybrid events and digital marketing agency that connects brands to communities—online and on-ground. We work with lifestyle, retail, automotive, and corporate brands, and we're looking for a Social Media Associate who understands both content and...