Lead Engagement Associate

2 weeks ago

Quezon City, National Capital Region, Philippines AscentPro Full time


Summary:

The Lead Engagement Associate will provide the best customer support to assigned leads, and assist them

throughout the inquiry process leading them to apply and meet the applications target. The role entails mastering

the MMDC model, programs, admissions, and enrollment process, and use of the marketing tools and systems.

The Associate is expected to also lend support to the Marketing and Admissions team when requested.

MAJOR RESPONSIBILITIES:

1. Contribute to the achievement of the Schools enrollment target by achieving your assigned
applications targets
2. Communicate with leads in a prompt and timely manner from various channels (emails, calls,
SMS, viber, chat, social media), monitor their progress up to the application, and do needed
follow-ups using customer service platforms and tools
3. Assist in marketing activities that engage leads
4. Knowledgeable of the admissions process and marketing efforts to provide ensure the
information provided is complete and up-to-date
5. Provide excellent customer assistance and ensure prompt resolution to customer needs for an
easy application experience
6. Coordinate with internal support groups who can provide answers to customer queries
7. Report to the supervisor and provide data, customer feedback, and recommendations for
progress reports that would improve the quality of service, productivity, and profitability
8. Report to the Learning Hub to assist interested parents and students with the application
process when requested

QUALIFICATIONS:

1. Must be a Filipino citizen;

2. College Graduate of any course/s

3. Can consider high school graduate taking up business administration, marketing, management, and communication but has to have good communication skills. 

4. With at least two (2) years of related working experience in customer care, admissions, and/or
business processing, sales & marketing; with at least 6 months- 1 year of experience in BPO

5. For LinkedIn - Skills in Customer service, customer engagement, customer support, good oral and
written communication, admissions, product marketing, financial services, social media,
problem-solving, people skills
6. Experience - Business Processing, Marketing
7. Good moral character

KEY COMPETENCIES:

1. Customer care and support
2. Report Creation and Tracking (monitor, report, and cascade of feedback from students and
parents)
3. Relationship management with process keepers and manager

MMDC HIRING PROCESS:

1. Pre-screening interview using the pre-screening template
2. Endorse to ASCENTPRO POC
- Please attach the CV
- Copy the profile summary in the email
- Resume Format: Role_Last Name,First Name (Leads Engagement Associate_Dela Cruz, Juan)

3. ASCENTPRO POC to send to the client
4. Interview with the General/Admin Manager (Final Interview - 1 round)
5. Job Offer
6. Onboarding


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