Lead Engagement Associate

20 hours ago

Quezon City, National Capital Region, Philippines AscentPro Full time ₱250,000 - ₱500,000 per year


Summary:

The Lead Engagement Associate will provide the best customer support to assigned leads, and assist them

throughout the inquiry process leading them to apply and meet the applications target. The role entails mastering

the MMDC model, programs, admissions, and enrollment process, and use of the marketing tools and systems.

The Associate is expected to also lend support to the Marketing and Admissions team when requested.

MAJOR RESPONSIBILITIES:

1. Contribute to the achievement of the Schools enrollment target by achieving your assigned
applications targets
2. Communicate with leads in a prompt and timely manner from various channels (emails, calls,
SMS, viber, chat, social media), monitor their progress up to the application, and do needed
follow-ups using customer service platforms and tools
3. Assist in marketing activities that engage leads
4. Knowledgeable of the admissions process and marketing efforts to provide ensure the
information provided is complete and up-to-date
5. Provide excellent customer assistance and ensure prompt resolution to customer needs for an
easy application experience
6. Coordinate with internal support groups who can provide answers to customer queries
7. Report to the supervisor and provide data, customer feedback, and recommendations for
progress reports that would improve the quality of service, productivity, and profitability
8. Report to the Learning Hub to assist interested parents and students with the application
process when requested

QUALIFICATIONS:

1. Must be a Filipino citizen;

2. College Graduate of any course/s

3. Can consider high school graduate taking up business administration, marketing, management, and communication but has to have good communication skills. 

4. With at least two (2) years of related working experience in customer care, admissions, and/or
business processing, sales & marketing; with at least 6 months- 1 year of experience in BPO

5. For LinkedIn - Skills in Customer service, customer engagement, customer support, good oral and
written communication, admissions, product marketing, financial services, social media,
problem-solving, people skills
6. Experience - Business Processing, Marketing
7. Good moral character

KEY COMPETENCIES:

1. Customer care and support
2. Report Creation and Tracking (monitor, report, and cascade of feedback from students and
parents)
3. Relationship management with process keepers and manager

MMDC HIRING PROCESS:

1. Pre-screening interview using the pre-screening template
2. Endorse to ASCENTPRO POC
- Please attach the CV
- Copy the profile summary in the email
- Resume Format: Role_Last Name,First Name (Leads Engagement Associate_Dela Cruz, Juan)

3. ASCENTPRO POC to send to the client
4. Interview with the General/Admin Manager (Final Interview - 1 round)
5. Job Offer
6. Onboarding


  • Lead Engagement Associate

    6 days ago

    Makati City, National Capital Region, Philippines Federal Land & Nomura Real Estate Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description:We are seeking a highly motivated and detail-oriented Lead Engagement Associate to join our team. In this role, you will act as the first point of contact for all inbound leads generated through paid social media, search engine advertising, and website inquiries. Your primary goal is to efficiently engage, prequalify, and route high-quality...

  • People Engagement Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines Payreto Services Inc. Full time ₱900,000 - ₱1,200,000 per year

    Position OverviewThe People Associate is responsible for various personnel and administrative-related duties to improve employee engagement and wellness, and ensure a smooth and positive employee experience. This position involves handling employee welfare initiatives. The People Associate also contributes to fostering a high-performing company culture by...

  • People Engagement Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines Payreto Full time ₱1,200,000 - ₱2,400,000 per year

    What We OfferCompetitive Salary PackagesProfessional Development OpportunitiesFlexible Work SetupEquipment ProvidedDay 1 HMOLife InsurancePosition OverviewThe People Associate is responsible for various personnel and administrative-related duties to improve employee engagement and wellness, and ensure a smooth and positive employee experience. This position...

  • People Engagement Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines Payreto Full time ₱900,000 - ₱1,200,000 per year

    WHAT WE OFFERCompetitive Salary PackagesProfessional Development OpportunitiesFlexible Work SetupEquipment ProvidedDay 1 HMOLife Insurance Position OverviewThe People Associate is responsible for various personnel and administrative-related duties to improve employee engagement and wellness, and ensure a smooth and positive employee experience. This position...

  • People Engagement Associate

    1 week ago

    Makati City, National Capital Region, Philippines Payreto Full time ₱300,000 - ₱600,000 per year

    WHAT WE OFFERCompetitive Salary PackagesProfessional Development OpportunitiesFlexible Work SetupEquipment ProvidedDay 1 HMOLife InsurancePosition OverviewThe People Associate is responsible for various personnel and administrative-related duties to improve employee engagement and wellness, and ensure a smooth and positive employee experience. This position...

  • Alumni Engagement and Networking Officer

    2 weeks ago

    Quezon City, National Capital Region, Philippines ATENEO DE MANILA UNIVERSITY Full time ₱900,000 - ₱1,200,000 per year

    The Alumni Engagement and Networking Officer is responsible for developing,organizing, and implementing alumni engagement and networking initiatives thatstrengthen connections between the University and its alumni communities. Theposition ensures that alumni programs are well-planned, communicated effectively,and aligned with the University's strategic...

  • Client Engagement Associate

    6 days ago

    Makati City, National Capital Region, Philippines Serino Systems, Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the Role:The Client Engagement Associate plays a key role in building and nurturing relationships with potential and existing clients of Serino. This position focuses on understanding client needs, promoting suitable product or solutions, and ensuring a smooth customer experience from initial contact to post-delivery support. The role is ideal for...

  • Client Engagement Associate

    20 hours ago

    Makati City, National Capital Region, Philippines Serino Systems, Inc. Full time

    About the Role:The Client Engagement Associate plays a key role in building and nurturing relationships with potential and existing clients of Serino. This position focuses on understanding client needs, promoting suitable product or solutions, and ensuring a smooth customer experience from initial contact to post-delivery support. The role is ideal for...

  • Alumni Engagement and Networking Officer

    2 weeks ago

    Quezon City, National Capital Region, Philippines Ateneo de Manila University Full time ₱1,200,000 - ₱2,400,000 per year

    The Alumni Engagement and Networking Officer is responsible for developing,organizing, and implementing alumni engagement and networking initiatives thatstrengthen connections between the University and its alumni communities. Theposition ensures that alumni programs are well-planned, communicated effectively,and aligned with the University's strategic...

  • Engagement Manager

    6 days ago

    Makati City, National Capital Region, Philippines Ebizolution Full time ₱1,500,000 - ₱2,500,000 per year

    The Engagement Manager serves as a trusted guide to customers in their portfolio, providing guidance to the eBIZ Sales and Service Delivery teams, ensuring synergies across each customer's projects, and ensuring the highest levels of customer satisfaction. The specific responsibilities that the SE Manager will accomplish are as follows:Prepare and implement...