Executive - Incident Management

2 weeks ago


Cebu City, Central Visayas, Philippines NCR Atleos Full time ₱250,000 - ₱500,000 per year

About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

TITLE:
Executive - Incident Management

LOCATION:
Cebu

About NCR Atleos Corporation
NCR Atleos Corporation (NYSE: NATL) is a leading provider of solutions that enable banks and retailers to deliver best-in-class self-service banking experiences for their customers. NCR Atleos solutions help our customers expand reach, provide greater financial access, and reduce operational complexity through industry-leading technologies, unmatched global services capabilities, the largest surcharge-free network, and expertise in running ATM networks. NCR Atleos is headquartered in Atlanta, Georgia, with 20,000 employees globally.

Position Summary
The Incident Management Analyst (IMA) is responsible in monitoring the ATM fleet by driving actions to resolve issues that impact Automatic Teller Machines (ATM) availability. In this role, you will be the first level of contact for customers and field support personnel for ATM related issues.

Key Responsibilities Include

  • Create action items/tickets to resolve issues and prevent issues & possible re-occurrence
  • Follow through on open incidents until closure
  • Manage outage situation impacting ATM fleet to ensure that appropriate resolver group are working on the issue and that customer, key stakeholders and all concern parties are updated on the status
  • Return customer calls, troubleshoot ATM issue using known solutions, confirm/refine problem information and criticality and route to dispatch queue in field, if necessary
  • Utilize support systems, tools, and experience to facilitate a customer solution
  • Utilize knowledge of product to resolve ATM problems and avoid Field Engineer dispatch
  • Ensure transaction service activities are within Service Level Agreements
  • Work in a high volume, limited duration call center environment service as the primary interface to external customers and/or their agents and field support personnel
  • Participate in special projects to continuously improve processes, tools, systems, and organization
  • Work in an environment that involves rotation in work hours, weekend, or holiday hours and/or may require extended hours as needed to accommodate customer needs

Basic Qualifications

  • Associate Degree or Technical Diploma
  • 1-year experience in a related field
  • Proficient in Windows based applications/tools
  • Excellent English communication skills (verbal & written)
  • Detail oriented & ability to work under pressure
  • Ability to work flexible working hours (night and day shift)
  • Experience in troubleshooting over the phone (preferred)
  • Good understanding of ATMs (highly regarded)

EEO Statement

Integrated into our shared values is NCR Atleos commitment to diversity. NCR Atleos is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR Atleos has an ongoing responsibility to respect and support a globally diverse environment.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.



  • Cebu City, Central Visayas, Philippines NCR Atleos Full time ₱400,000 - ₱1,200,000 per year

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.TITLE:Executive - Incident ManagementLOCATION:CebuAbout NCR Atleos CorporationNCR...


  • Cebu City, Central Visayas, Philippines Icon Executive Search Asia Full time ₱300,000 - ₱360,000 per year

    The Executive Assistant provides high-level administrative support to senior executives, ensuring the smooth operation of day-to-day activities. This role involves managing schedules, preparing reports, coordinating meetings, handling confidential information, and serving as a liaison between the executive and internal/external stakeholders.Key...

  • Sales Executive

    2 weeks ago


    Cebu City, Central Visayas, Philippines Dempsey Resource Management Inc. Full time ₱240,000 - ₱480,000 per year

    Sales ExecutiveChemical Engineer CebuJoin to apply for the Sales Executive Chemical Engineer Cebu role at Dempsey Resource Management Inc. Job DescriptionWe are seeking a Sales ExecutiveChemical Engineer based in Cebu, responsible for selling chemical raw materials to clients in the food, pharmaceutical, and industrial sectors. The role involves...


  • Cebu City, Central Visayas, Philippines Robinsons Land Corp Full time ₱144,000 - ₱600,000 per year

    DepartmentExecutive LoungeJob posted onAug 26, 2025Employment typeProbationaryJob Responsibilities:Guest Service & ExperienceMaintain a flawless presentation and ambience in the Executive Club Lounge, reflecting five- and six-star luxury standards at all times.Recognize and build rapport with repeat guests, fostering long-term guest loyalty and personalized...

  • Audit Manager

    2 days ago


    Cebu City, Central Visayas, Philippines Icon Executive Search Asia Full time ₱480,000 - ₱600,000 per year

    Responsibilities:Lead and execute audits across various business functions to identify and analyze risks to the organization.Recommend improvements on internal controls based on audit findings to enhance the organization's control environment.Assess significant risks to the business and ensure they are adequately managed and mitigated by management.Monitor...


  • Cebu City, Central Visayas, Philippines Aereach Strategic Partners Full time $104,000 - $130,878 per year

    Position SummaryThe organization is seeking a proactive, detail-driven Executive Assistant to support senior leadership and oversee key administrative and operational functions. This high-trust, high-impact role ensures smooth operations, effective communication, and exceptional client service. The Executive Assistant will manage executive support,...


  • Cebu City, Central Visayas, Philippines Dempsey Resource Management Full time ₱312,000 - ₱360,000 per year

    Job RoleExecution of business unit sales strategies and campaigns to drive revenue growth. Development of key accounts. Management and maintenance of sales funnel and ensures all sales administration is kept current using the Database. Performance of all necessary sales processes using the agreed platform. Seeks out new opportunities through cold...

  • Managed Services

    3 weeks ago


    Cebu City, Central Visayas, Philippines Codev Insights Full time

    OverviewWe are looking for a highly skilled and experienced Managed Services Engineer to join ourteam. The ideal candidate will have a strong background in multi-tenant environments anda proven track record of resolving complex incidents and delivering successful projects.This role requires an expert-level understanding of cloud, networking, and...


  • Cebu City, Central Visayas, Philippines EXL Full time

    OverviewSenior Executive-Capability Development - Learning administration at EXL. This role provides administrative and office support to the department, including administration, documentation, tracking and reporting of all training programs.ResponsibilitiesResponsible for providing administrative and office support activities to the department including...

  • IT Manager

    2 days ago


    Cebu City, Central Visayas, Philippines Strategic Office Support Incorporated Full time $70,000 - $120,000 per year

    Job Title: IT ManagerCompany: Strategic Office Support Inc.Location: Onsite - Ebloc 3 IT Park, Lahug, Cebu CitySchedule: Primarily night shift, with flexibility for shifting schedules as needed.About the Role:Join our team as an IT Manager in a growing healthcare BPO. We are looking for a proactive and results-driven leader to take charge of our IT...