Senior Middle Office Manager

Job Description

As we continue through a period of explosive growth, HedgeServ is searching for an experienced professional who can make an immediate impact leading the development of our recently established Middle Office team in Manila. We are seeking candidates with 5+ years of managerial experience in the Financial Services Sector who are decisive, energetic, and self-starting. We expect the successful candidate to assume considerable responsibility within a short space of time on a diverse list of important client deliverables.

In addition to a focus on traditional middle office responsibilities such as trade capture, affirmations, pricing and break resolution; the candidate will be expected to take ownership of customized client requests, hold conversations with senior personnel, and actively engage in our internal development initiatives

Key Responsibilities

• Managing and developing a recently established Middle Office team by refining processes, strengthening standards, and nurturing a strong team culture aligned with HedgeServ's values and the Global Middle Office Department's objective
• Effectively manage team members at various levels and experience by holding monthly 1-1 discussions, performing annual performance reviews, and providing ongoing constructive feedback
• Manage the daily allocation of team resources, ensuring appropriate coverage of operation tasks across time critical client deliverables, while preparing for future team growth by establishing strong training plans, with cross training initiatives being a focus
• Work collaboratively with the Sydney and Manila based Middle Office teams during the APAC day, while engaging with the wider Middle Office teams as part of an effective Global 'Follow the Sun' mode
• Quickly build a deep understanding of the propriety HedgeServ applications and platforms, which support functions such as Trade Capture, Security Master Setups, the creation and delivery of sensitive client Reporting, Pricing, Trade Matching, Trade Settlements, and display real-time PnL and Risk to Trading teams and Portfolio Manager
• Communicate with clients, external vendors, and internal stakeholders, in both written and verbal forms, throughout the day, to ensure correct settlement of trades and resolution of break
• An ability to quickly consume information and clearly understand client requests, then work collaboratively with the relevant people and teams to provide resolutions in a timely manner
• Being able to effectively hand over outstanding items to internal teams, and escalate issues clearly to senior management, and/or development teams, when required
• Using your experience in the Financial Markets to strengthen and challenge existing processes, create efficiencies in client workflows, and deliver technical solutions, in conjunction with our Development teams and Business Solutions Group
• Troubleshooting Trade Booking and Pricing queries from external parties on a wide range of Products

Requirements

• University Degree in Accounting, Finance or Business would be preferred
• 7+ years of managerial experience within fund operations
• Proven experience with management or team lead responsibilities
• Strong excel familiarity and a desire to improve technical skills is required
• Experience in enhanced Middle Office services such as Settlements and Affirmations is desired
• Strong product knowledge in the areas of OTC and listed derivatives is an advantage
• Influential team player who makes decisions with the firm in m
• Motivated High Performer who can accomplish volumes of important work during short sprints
• Clear and persuasive communicator, who can articulate their actions, identify root causes, and suggest improved ideas