Customer Service Team Lead

1 week ago

Pasig, National Capital Region, Philippines Karat Home Inc. Full time

Responsibilities:

  1. Performance Management: Clearly define goals and expectations for team members, track their performance, and offer regular feedback for continuous improvement.

  2. Training and Development: Conduct sessions and coaching to improve team members' skills, ensuring they can effectively handle customer inquiries.

  3. Daily operation and arrangement: Organize daily tasks, assign them, and prioritize to efficiently resolve customer issues. Fulfill daily data and collect feedbacks.

  4. Escalation Handling: Support team members in resolving complex customer problems and ensure all issues are addressed promptly.

  5. Communication: Foster clear communication within the team and across departments, ensuring everyone is updated on policies and procedures for consistency.

Requirements:

  1. Previous experience in a customer service role for at least 3 years, with demonstrated leadership and supervisory experience.

  2. Strong communication and interpersonal skills, with the ability to motivate and inspire team members.

  3. Excellent problem-solving abilities and decision-making skills, with a focus on driving results and achieving targets.

  4. Knowledge of customer service best practices, quality assurance principles, and performance metrics.

  5. Proficiency in using customer service software, CRM systems, and other relevant tools.

  6. Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.

  • Customer Service Team Lead

    3 days ago

    Pasig, National Capital Region, Philippines Seven Seven Global Services, Inc. Full time

    Role OverviewThe CSR Team Lead is a front-line leader responsible for guiding, coaching, and supporting a team of Customer Service Professionals (CSPs) in a fast-paced, inbound financial services environment. This role balances people leadership with hands-on operational support, ensuring exceptional customer experiences while driving team performance,...

  • Offshore Customer Service Team Lead

    3 days ago

    Pasig, National Capital Region, Philippines MicroSourcing Full time

    Discover your 100% YOU with MicroSourcingPosition:Offshore Customer Service Team Lead/Cyberscape Beta, Ortigas, PasigLocation:Cyberscape Beta, Ortigas, PasigWork Setup & Shift:Work from Home | Night shiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid...

  • Team Leader

    1 week ago

    Pasig, National Capital Region, Philippines Extend Your Team Full time

    This is a remote position.Reviewing security documents for completeness and recording requirements Filing security documents with appropriate governmental entities The verifying client provided documents during the account creation process Assisting in the preparation and filing of account closing documents Assisting other departments with document...

  • Team Lead

    1 day ago

    Pasig, National Capital Region, Philippines Eastvantage Full time

    We're Hiring: Team Lead - Sales Development Representative - US Account Role OverviewIn this role you will managewarm, high-intent inbound leadsprovided by the client, engage with affluent customers, and guide them through a multi-step consultative sales process in the top-tier hospitality and experience industry. No lead generation or cold calling is...

  • Healthcare Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines ADI Recruitment Inc. Full time

    About the RoleWe are seeking a highly skilled A/R Collections Team Lead to oversee daily operations within our Patient Financial Services department. The ideal candidate will bring strong expertise in healthcare A/R, exceptional leadership capabilities, and a deep understanding of managed care and commercial payor requirements. This role is responsible for...

  • AR Collections Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines ADI Recruitment Inc. Full time

    About the RoleWe are seeking a highly skilled A/R Collections Team Lead to oversee daily operations within our Patient Financial Services department. The ideal candidate will bring strong expertise in healthcare A/R, exceptional leadership capabilities, and a deep understanding of managed care and commercial payor requirements. This role is responsible for...

  • Customer Service Manager

    1 day ago

    Pasig, National Capital Region, Philippines Staff Domain Inc. Full time

    Setup and Location: Work From Home | Ortigas Work Schedule: 9:00 AM - 5:00 PM AEDT Sydney | 6:00 AM - 3:00 PM ManilaEmployment Type: Full TimeReady to do work that actually excites you?Step into a role where every day brings meaningful impact—helping customers, driving sales success, and keeping service operations running seamlessly. You'll take ownership...

  • Customer Service Representative

    3 days ago

    Pasig, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full time

    About the role Talent Outsourcing Channel Solutions' is seeking an enthusiastic and dedicated Customer Service Representative to join our team in Pasig City, Metro Manila, WITH VARIOUS ACCOUNT OFFERED. This full-time role is an excellent opportunity for individuals with or without prior BPO experience to develop their customer service skills and contribute...

  • Customer Service Representative

    1 week ago

    Pasig, National Capital Region, Philippines StaffSmart Outsourcing Full time

    About the role We are seeking a highly motivated and customer-focused Customer Service Representative - Non-voice Account to join our team at StaffSmart Outsourcing. This is a full-time role based in Bridgetowne, Pasig. In this position, you will be responsible for providing exceptional customer service through non-voice channels, such as email, chat, and...

  • Customer Service Manager

    1 week ago

    Pasig, National Capital Region, Philippines Wefund Lending Corp. Full time

    Wefund is the leading fintech cash lender in the Philippines and owns the online lending platform called JuanHand. JuanHand has over 65 million downloads and disburses over 3.5 billion pesos of loans monthly. Wefund is a subsidiary of Finvolution Group, one of the biggest fintech companies in Asia with a USD2...