Sr. QA Engineer

ROC2526

About PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the ClientOur client has been a trusted digital partner since 2015, delivering big projects that hundreds of thousands of people use daily. As a boutique agency with a nimble team, they've designed and developed over 100 projects to date. Our client values quality over quantity, and they will tell you if we feel something doesn't make sense. Their goal is to be your go-to digital partner for all your needs, now and in the future.

About the roleWe are seeking a detail-oriented and proactive Quality Assurance Specialist who can also take on support and project management responsibilities. This role will ensure our digital projects meet the highest quality standards, while also acting as a bridge between clients and the development team.

What you'll do

Quality Assurance (Manual Testing)

• Review and test completed work to identify defects, inconsistencies, or usability issues.
• Log and track bugs in Trello, providing clear reproduction steps and supporting evidence.
• Identify not only task-specific defects but also related side issues that could impact project quality.
• Ensure issues are addressed before delivery to the client.

Client Support & Project Coordination

• Liaise directly with clients to assess incoming support requests, clarifying requirements where needed.
• Translate client feedback into actionable tasks for the development team.
• Prioritize and manage support tickets to ensure timely resolution.
• Track project progress and update relevant stakeholders.
• Send back completed work / tasks to client for testing with clear communication and steps to test

Process & Tools

• Work within Trello and Jira to manage and monitor tasks.
• Ensure project documentation is up to date and accurate.
• Collaborate closely with developers, designers, and other stakeholders to maintain smooth workflows.

What you Bring

• 5+ years' experience in manual QA, ideally within a digital agency or software development environment.
• Strong familiarity with Trello, Jira, or similar project management tools.
• Excellent communication skills and ability to work directly with clients.
• High attention to detail with the ability to think beyond the immediate task.
• Proactive in identifying issues before they are raised by the client.
• Strong organisational skills and ability to manage multiple priorities.

Nice to Have

• Experience in project management or coordination.
• Familiarity with web technologies, CMS platforms (e.g., WordPress), and basic HTML/CSS concepts.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

Employee as our biggest asset: We are genuinely invested in our people's career and welfare.

Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.