
AskGS Experience Center Associate
16 hours ago
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at
Job Function:
Customer ManagementJob Sub Function:
Customer Service OperationsJob Category:
ProfessionalAll Job Posting Locations:
Paranaque, National Capital Region (Manila), PhilippinesJob Description:
Analyzes basic data around the development and implementation of key performance indicators to progress leading-edge standards for the Customer Service Operations department, under close supervision.
Evaluates front-line reports to continually analyze and measure departmental status against customer expectations and milestones.
Helps with customer-specific communication initiatives to promote a positive customer service experience, ensuring proposed solutions drive client value, consistency, and growth.
Keeps managers up-to-date on critical matters pertaining to the customer service department to consistently keep management in the loop.
Contributes to pitches, proposals, and status reports to keep customers (internal and external) advised of the company's positive deliverables towards key milestones and deadlines.
Advances other colleagues through consultation, mentoring, and collaborative leadership to build depth of capability, and provides functional (matrix) supervision.
Understands and applies Johnson & Johnson's Credo and Leadership Imperatives in day-to-day interactions with team.
This job is salaried.
As part of our Company's growth and expansion plans, we are preparing to relocate to a new office in BGC, Taguig City, tentatively by Q Please note that the timeline may still change depending on project developments and other considerations.
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