Outlet Supervisor

14 hours ago

Cebu City, Central Visayas, Philippines Robinsons Land Corp Full time

Department

F&B Casino Floor

Job posted on

Dec 19, 2025

Employee Type

Probationary

Experience range (Years)

1 year - 2 years

Job Responsibilities:

  • Supervise the day-to-day operations of food and beverage outlets across the casino floor.
  • Assist with scheduling, training, and supervising servers, bartenders, and other food and beverage staff.
  • Monitor quality of service and product to ensure guest satisfaction.
  • Ensure compliance with health, safety, and hygiene regulations.
  • Collaborate with kitchen and bar staff to coordinate food and beverage offerings.
  • Handle guest complaints and special requests promptly and professionally.
  • Maintain inventory control by monitoring stock levels and assisting with ordering supplies.
  • Support management in achieving sales targets and controlling labor and operational costs.
  • Conduct opening and closing duties, including shift reports and cash handling procedures.
  • Uphold casino policies, procedures, and service standards at all times.
  • Coach and mentor team members to enhance performance and growth.

Qualifications:

  • Ability to work flexible shifts, including nights, weekends, and holidays.
  • Excellent communication and conflict resolution skills.
  • Ability to work in a fast-paced, high-pressure environment.
  • Basic computer skills (POS systems, MS Office).
  • Ability to stand and walk for extended periods.
  • Experience with cash drops, handling large volumes of transactions, and understanding casino audit procedures.
  • Ability to energize teams during long or late-night shifts in a 24/7 environment.
  • Awareness and sensitivity to the diverse clientele common in casino environments.
  • Ability to think quickly and solve problems in a dynamic, sometimes chaotic setting.
  • Understanding of casino security protocols and when to discreetly involve surveillance or security teams.
  • Ability to engage VIP guests and high rollers, providing personalized and discreet service.
  • Knows other languages like Chinese, Japanese and Korean is an advantage.

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