WFM Business Intelligence Analyst

5 days ago

Quezon City, National Capital Region, Philippines Ubiquity Full time ₱1,200,000 - ₱2,400,000 per year

Job Summary:

As a Business Intelligence Insights Analyst, you will be responsible for analyzing business data to identify trends, patterns, and insights that drive strategic decision-making. You will work closely with various departments to understand their data needs and provide actionable insights that enhance performance and drive business outcomes. Your role involves using advanced data analysis techniques and tools to interpret complex data sets and communicate findings effectively.

Business Requirements Gathering

  • Collaborate with stakeholders, including leaders and subject matter experts, to understand problem statements, business objectives, challenges, and data-related needs
  • Translate business requirements into clear and actionable BI project specifications

Data Collection and Analysis

  • Identify and gather relevant data from different sources, both internal and external, ensuring data quality and accuracy
  • Analyze data to identify trends, patterns, and insights that can address business opportunities

Performance Monitoring

  • Tracking key performance indicators (KPIs) and metrics to evaluate the effectiveness of business strategies and operations

Visual Presentation

  • Develop a presentation with enhanced data storytelling to improve understanding of insights for better decision making
  • Present findings such as business insights and recommendations to leaders and decision-makers

Problem-Solving

  • Identifying issues and opportunities within the business through data analysis and recommending solutions

Collaboration

  • Work closely with BI Reporting Analyst and MIS to define project objectives, scope, and success measures
  • Working with various departments, such as operations, quality, training and operations, to understand their data needs and provide relevant insights

Innovation

  • Staying updated with the latest BI tools and technologies to continually improve data analysis and reporting capabilities

External Qualifications:

  • Bachelor's degree in Business, Data Science, Analytics, or a related field
  • 2-3 years of Call Center experience
  • Proficiency in data analysis tools and techniques, such as MS Excel, Google Sheets, SQL and/or other data visualization tools
  • Intermediate to advance the management of presentation tools, such as MS Powerpoint and/or Google Slides
  • Excellent communication and interpersonal skills to facilitate collaboration with technical and non-technical teams
  • Great analytical, critical thinking and problem-solving abilities
  • Strong adaptability and capacity to work in fast-paced environments
  • In-depth understanding of organization data flow and its use in management decision-making
  • Must be a self-motivator and self-starter
  • Experience in developing data driven business solutions that drive business outcomes
  • Knowledge in project management to manage and prioritize tasks effectively
  • Knowledge in Banking Operations / Financial Technology / Customer Experience is a plus
  • Must be willing to report onsite and night shift schedule

t9ju0YpVkR

  • WFM Business Intelligence Analyst

    7 days ago

    Quezon City, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time ₱400,000 - ₱800,000 per year

    Job Summary:As a Business Intelligence Insights Analyst, you will be responsible for analyzing business data to identify trends, patterns, and insights that drive strategic decision-making. You will work closely with various departments to understand their data needs and provide actionable insights that enhance performance and drive business outcomes. Your...

  • Business Intelligence Analysts

    2 weeks ago

    Quezon City, National Capital Region, Philippines Dermorepubliq Corporation Full time ₱900,000 - ₱1,200,000 per year

    Job Title:Business Intelligence AnalystDepartment:OperationsWork Set Up:HybridReports To:Operations DirectorJob SummaryThe Business Intelligence Analyst plays a vital role in enabling data-driven decision-making at Dermorepubliq by developing scalable dashboards, data models, and automated reporting solutions. Reporting under the Business Intelligence...

  • WFM Analyst I

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Teleperformance Full time ₱800,000 - ₱1,200,000 per year

    About the role We are seeking a WFM Analyst I to join our growing team at Teleperformance EDSA. As a WFM Analyst I, you will be responsible for analysing and optimising workforce management for our busy call centre operations in Mandaluyong City, Metro Manila. This is a full-time role that offers excellent opportunities for career growth and development...

  • Business Intelligence Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Ubiquity Full time ₱800,000 - ₱1,200,000 per year

    Job Summary:As a Business Intelligence Insights Analyst, you will be responsible for analyzing business data to identify trends, patterns, and insights that drive strategic decision-making. You will work closely with various departments to understand their data needs and provide actionable insights that enhance performance and drive business outcomes. Your...

  • Business Intelligence Analyst

    5 days ago

    Quezon City, National Capital Region, Philippines VXI Global Solutions Full time ₱1,500,000 - ₱3,000,000 per year

    Job DescriptionIt's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business.Duties & Responsibilities: Create change impact analysis and provide support after Implementation of a new business process.Develop dashboards and reports that will provide insightful and...

  • WFM Real Time Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Teleperformance Full time

    About the roleWe are seeking a motivated and detail-oriented real-time analyst to join our dynamic team at Teleperformance Alphaland Makati. As a WFM Real Time Analyst I, you will play a vital role in ensuring the efficient and effective management of our customer contact operations. This full-time position offers the opportunity to work in a fast-paced,...

  • Report Analyst

    4 days ago

    Quezon City, National Capital Region, Philippines Acquire Intelligence Full time ₱1,200,000 - ₱2,400,000 per year

    At Acquire Intelligence, our mission is to help businesses work smarter.We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.If you're passionate about making a real...

  • WFM Scheduling Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines iQor Full time ₱1,200,000 - ₱2,400,000 per year

    Job Summary:This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates and contact center productivities. The analyst should be able to make decisions on behalf of the Operations to adjust staffing due to unexpected changes in the call volume or additional requirement from the client. They should...

  • Data Analyst

    7 days ago

    Quezon City, National Capital Region, Philippines Acquire Intelligence Full time ₱1,200,000 - ₱2,400,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAt Acquire Intelligence , our mission is to help businesses work smarter.We bring together the best people, efficient...

  • Business Intelligence Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Lean Solutions PH Full time ₱30,000 - ₱60,000 per year

    About You:We're looking for a Data Analyst/ Business Intelligence who is excited to work across the business, helping teams make smarter decisions through reliable reporting, deep analysis, and actionable insights.If you thrive in fast-paced environments, enjoy solving business challenges with data, and want to shape how our company uses analytics, this is...