CSR Hiring for Chat

2 days ago

Cubao, National Capital Region, Philippines Richbuild Industrial Sales Inc. Full time ₱200,000 - ₱400,000 per year

What you'll be doing

  1. Providing prompt and courteous customer service to clients through chat and email channels
  2. Resolving customer inquiries and complaints in a professional and efficient manner
  3. Accurately documenting customer interactions and maintaining detailed records
  4. Identifying opportunities to improve customer experience and suggesting process enhancements
  5. Collaborating with cross-functional teams to ensure consistent and seamless support
  6. Continuously expanding your product knowledge to better assist customers

What we're looking for

  1. Minimum 1 year of experience in a customer service or call centre role
  2. Strong written and verbal communication skills in English and the local language
  3. Excellent problem-solving and critical thinking abilities
  4. Proficiency in using chat, email, and other customer service software
  5. Ability to remain calm and patient when dealing with challenging customer situations
  6. A genuine passion for providing exceptional customer experience

What we offer

We are committed to fostering a supportive and inclusive work environment. We offer competitive salaries, comprehensive health benefits, and opportunities for career progression. Our employees also enjoy a range of perks, including team-building activities, employee discounts, and access to our modern, well-equipped office facilities.

If you are passionate about customer service and eager to join a dynamic and growing organisation, we encourage you to apply now.

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