HIRINGCustomer Experience Specialist(CSR)||CEBU

2 days ago

Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

About the role

We're looking for an enthusiastic Customer Experience Specialist (CSR) to join our team in our Cebu City office. In this full-time role, you'll be responsible for providing exceptional customer service to our clients, handling a range of customer inquiries and complaints, and contributing to the overall success of our business.

What you'll be doing

  • Responding to customer inquiries and requests via phone, email, and chat in a friendly and professional manner
  • Resolving customer issues and complaints efficiently and effectively
  • Providing product and service information to customers and assisting with orders and bookings
  • Maintaining accurate records and documentation of customer interactions
  • Identifying opportunities to improve customer experience and providing feedback to the team
  • Collaborating with other departments to ensure a seamless customer journey

What we're looking for

  • Excellent communication and active listening skills
  • Strong problem-solving and critical thinking abilities
  • Ability to remain calm and professional under pressure
  • A passion for delivering exceptional customer experiences

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