Results Administrator

Results Administrator
Work setup
: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office
two days a week
to apply.

Work schedule
: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours

Employment type
: Permanent

Location
: Makati City, Metro Manila

Pay range
:
We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within the salary range of
Php 25,000 to 30,000
to apply.
Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for an experienced Administrator to join our Electronic Results Team. As a key member of our team, your goal will be to accurately process and provide results documentation within our service level agreements. This role plays a vital part in enabling our candidates to further their education and careers and as a result
, may involve supporting other areas within the results teams as required, during peak times.
Why Cambridge?
Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?
At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why
our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.
The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Results Administrator?
Reporting to the Results Team Leader, your accountabilities will include:

• Play a crucial role in publishing of electronic results, whilst delivering excellent customer service to our schools and candidates globally.
• Manage confidential candidate data while working to tight deadlines.
• Respond to customer inquiries via email and resolve issues efficiently and effectively.
• Liaise effectively with institutions, schools and internal stakeholders within Operations and Customer Services teams.

Please review the attached job description for further details on the role.

What makes you the ideal candidate for this role?
An ideal candidate has the following qualities:

Essential:

• You are an extremely proficient user of Microsoft Office products (particularly Outlook, Excel, and Word).
• You are well-organised with an attention to detail.
• You work effectively to meet deadlines and can demonstrate the ability to prioritise effectively.
• You thrive in a dynamic setting, quickly adjusting to shifting priorities and overcoming obstacles.
• You are enthusiastic and proactive, with an aptitude for learning new skills and processes quickly and accurately.
• You display clear and concise written and verbal communication in English.
• You are able to work UK Hours (3PM – 11PM Pacific Standard Time (PST)). During high-demand periods or critical situations there might be a requirement for working extended hours.

Desirable:

• Prior knowledge of our in-house operating systems is an advantage, but full training will be given.
• You have experience in repetitive tasks such as data entry.

This role requires excellent written and verbal communication skills. As part of the selection process, you will complete an English test to assess your ability in the English language which will be sent via email so, check your inbox/spam for this.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.