Sales Associate
2 days ago
As a Sales Associate, you will represent the Fragrance Factory brand in-store, providing excellent customer service, product knowledge, and driving sales of our perfumery supplies.
Key Responsibilities
- Greet customers in a warm, professional manner; understand their needs and guide them to suitable products (e.g., fragrance oils, essential oils, perfume bottling, premixes, etc.).
- Maintain deep product knowledge on all categories: fragrance oils, essential oils, raw materials, perfume bottles, home/hygiene essentials, laboratory glassware.
- Provide demonstrations or explanation (where applicable) of how to use our products (for example: perfume‐making starter kits, EasyBlend formulations) and promote workshops or club membership (Perfumer's Club) when appropriate.
- Meet and exceed individual and branch sales targets. Support promotions and seasonal campaigns (such as discounts on fragrance oils, bottles, premixes) as posted on the website.
- Process transactions accurately (POS), maintain correct cash handling, invoicing and receipts, and ensure reconciliation at shift end.
- Maintain store appearance: merchandising displays, shelf restocking, cleaning, organized product placement; ensure all products are properly labelled, priced and readily available.
- Monitor inventory levels and report low stock or replenishment needs to the store manager / inventory team.
- Handle customer inquiries, complaints or returns with professionalism; escalate to manager when necessary.
- Participate in training sessions to keep updated on product innovations, fragrances, raw material trends, and formulation basics.
- Uphold brand standards: ensure that the store environment, customer service and product presentation align with Fragrance Factory's brand image (quality, authenticity, sustainability).
- Promote membership (Perfumer's Club), explaining benefits (points, discounts, birthday gift, etc).
- Occasionally assist in in-store events or workshops (e.g., perfume-making sessions) as required by the Branch Manager.
Qualifications & Skills
- Minimum of high school diploma or equivalent; college education preferred (Retail Management / Business / Marketing).
- Previous retail sales experience is an advantage, preferably in fragrance, cosmetics, specialty retail or related fields.
- Strong interest in fragrances, perfumery, oils, and willingness to learn about raw materials and formulation basics.
- Excellent interpersonal and communication skills. Able to engage customers, build rapport, and close sales.
- Good numerical ability and attention to detail (for POS, inventory, pricing).
- Customer-oriented mindset: patient, friendly, service-driven, able to adapt to various customer profiles (including budding entrepreneurs wanting perfumery supplies).
- Able to work flexible shifts, including weekends and holidays, as required by retail business hours.
- Basic computer literacy: POS system, email, MS Office (or retailer software).
- Neat, professional appearance and presentable manners in alignment with brand image.
- Ability to lift and move moderate retail stock (e.g., perfume bottle displays, raw materials) as required.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Employee discount
- Life insurance
- Paid training
- Promotion to permanent employee
Ability to commute/relocate:
- Cebu City: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- How much is your expected salary?
Education:
- Junior High School (Preferred)
Experience:
- Sales: 2 years (Preferred)
Language:
- Tagalog (Preferred)
Work Location: In person
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