Business Support Specialist

2 weeks ago

Paranaque City, Calabarzon, Philippines DSV Global Transport and Logistics Full time $104,000 - $130,878 per year
  • Creation of booking and converting of shipment into CW1.
  • Creation of shipment based on the specific client requirements.
  • Monitoring and filing of eManifest into CW1 for all Canada import shipment.
  • Manage Client Shared Mailbox.
  • Update missing information that is necessary for specific task.  Escalate noncompliance when necessary.
  • Monitor mailbox and other input data source for booking creation request, shipment update and data revision (whichever applicable)
  • Creation of shipment based on the specific client requirements.
  • Advise any discrepancies in the shipment information especially those that cannot be resolved from our end.
  • Assist new team members during their training. Ensure training plan is in place for the new hire's onboarding.
  • Handle more complex tasks.
  • Respond to issues and assist the team lead in managing the team towards meeting the KPIs.
  • Adapt to the culture and perform in line with DSV's global values.
  • Become a DSV ambassador, and Support Team members for their queries/clarifications.
  • Define personal development goals.
  • Follow given directions and perform assigned duties.
  • Generate and present complex stakeholder reports.
  • Conduct refresher training programs to the group.
  • Ensure volume trackers are accurate and updated timely.
  • Perform internal audit and ensure internal documents are updated.
  • Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
  • Perform all tasks in a professional manner, in accordance with the rules, procedures, instructions and regulations in force in the Company, in accordance with the organizational culture applicable in the Company.
  • Perform other tasks assigned by their supervisor.
  • Supports the Supervisor/Manager in meeting the set KPIs.
  • Work under the direction of a Team Leader

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