Desktop Support Staff

1 week ago

Calamba, Calabarzon, Philippines ATOMIT Corp. Full time ₱150,000 - ₱250,000 per year

DUTIES & RESPONSIBILITIES

  • Provide first level support via call, chat, email or direct contact and convey resolutions to customer
  • Assumes ownership of the tickets assigned to him/her.
  • Gather, Analyze, information about user's issue and determines the fastest way to resolve the problem
  • Utilize excellent customer service skills and exceed customers' expectations
  • Prepare and submit periodic reports
  • Handles technical and hardware support ie. Desktop, laptop, printer etc.

QUALIFICATIONS

  • Graduate of a Computer Science/ IT related course
  • At least 1 year experience in Desktop support, but also open to fresh graduate
  • With experience in IT customer support and use of a ticketing software
  • Idea on disk imaging and restoration
  • Willing to work onsite at Southwoods, Laguna
  • Open to night shift or graveyard shift

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