System Engineer

2 hours ago

Makati City, National Capital Region, Philippines Winance Consultancy Inc. Full time ₱600,000 - ₱1,500,000 per year
  • Administer, maintain, and support a Windows and Linux (Redhat) Server including CISCO UCS, HP Blade, IBM/Lenovo, and Dell servers.
  • Conduct level 2 troubleshooting activities and incident support.
  • Perform root cause analysis for issues and provide workarounds to ensure business continuity.
  • Perform routine, planned, and emergency maintenance (change planning and implementation) of Windows devices.
  • Perform hardware and OS upgrades and maintenance on Windows Servers.
  • Ensure all services are delivered as per agreed SLAs/OLAs, quality and scope.
  • Harden operating system parameters in line with client security policy, standards, and approved baseline.
  • Communicate with and log calls with vendors or 3rd parties where necessary to resolve issues and product bugs.
  • Suggest, influence, and implement improvements in the environment (such as issue optimization, automation, streamlining process, etc.), thereby contributing to the improvement of overall operations delivery and client satisfaction.
  • Update and close tickets, update documents (such as handover documents, root cause analysis, and recommendations to reports, post-incident reviews) promptly with high quality.
  • Knowledge of installation and configuration of VMware Workstation Pro
  • Knowledge of programming language. Python for services; and DynamoDB and MySQL for building databases

Qualifications:

  • Bachelor's degree graduate on IT, Computer Engineer and any related course
  • At least 3 years' experience in 2nd Line Windows Server Support specialist
  • Must have significant Windows server 2008/2012/2016 to latest support & administration experience.
  • Knowledge and experience in the configuration of Windows Domain Infrastructure including Active Directory, DNS, and DHCP.
  • Knowledge on Microsoft Clustering.
  • Experienced in Patch management and Vulnerability Assessment and Remediation.
  • Hands-on experience in VMWare and Hyper-V Infrastructure.
  • Knowledge of PowerShell and scripting.
  • Experience on Cisco UCS B and C class servers, HP /IBM/ Lenovo/DELL servers.
  • Good understanding of SAN storage provisioning, LUN masking and zoning.
  • Hands-on experience working on monitoring tools/management platforms such as UCS Manager, and vCenter.
  • Experience in troubleshooting and maintaining physical and virtual infrastructure performance, hardware, and connectivity.
  • Experience in capacity planning, performance analysis, monitoring, reporting
  • Knowledge of Service Now or similar ticketing System
  • Work with ITIL-based service processes (Incident/Problem/Change Management)
  • Good to have VMware VCP Certification, Scripting Skills

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