Duty Manager

1 day ago

Manila, National Capital Region, Philippines The Manila Hotel Full time ₱900,000 - ₱1,200,000 per year

1.0 DUTIES:

1.1 Regular Duties

1.1.1 Manages, coordinates, monitors all aspects of special event operations within designated facilities including, but not limited to, operations, personnel and customer service activities.

1.1.2 Maintains liaison with event clientele; ensures facilities are properly prepared; resolves problems before, during and after the event (when called for).

1.1.3 Coordinates operations with area coordinators, supervisors, and other departmental managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.

1.1.4 Conducts support group and meetings.

1.1.5 Ensures compliance of employees with established security, sales, and record keeping procedures and practices.

1.1.6 Answers customer's inquiries or complaints and resolving problems.

1.1.7 Locks and secures guests rooms / safety vaults.

1.1.8 Manages difficult or emotional customer situations.

1.1.9 Responds promptly to customer needs.

1.1.10 Solicits customer feedback to improve services.

1.1.11 Responds to requests for service and assistance.

1.2 Performs other job-related tasks other than those specifically presented in this description.

2.0 QUALIFICATIONS:

2.1 Education

2.1.1 Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree in Hotel & Restaurant Management or related course. Master's degree in Business Administration or related degree an advantage.

2.2 Work Experience/s:

2.2.1 Experience – At least one (1) year of coordination or management experience in hotel operation, event management or a directly related field. At least three (3) years working experience in Front Office operations.

2.3 Special Qualities/Skills Required:

2.3.1 Problem Solving – Identifies and resolves problems in a timely manner.

2.3.2 Must be responsible, mature, poised, organized, and meticulous.

2.3.3 Must also possess tact, good judgment, initiative, and the ability to work harmoniously with others.

2.3.4 Good understanding of the Hotel's operating procedures.

2.3.5 Literacy in computer operations particularly of Front Office systems

2.3.6 Excellent communication, interpersonal and negotiating skills

2.3.7 Highly personable with leadership potentials

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Employee discount
  • Free parking
  • Health insurance
  • Opportunities for promotion
  • Staff meals provided

Work Location: In person

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