Project Coordinator

7 days ago

Work from Home, Philippines ADF Photo & Film Full time

Job Details

Role: Project Coordinator & Customer Support VA

Type: Full Time

Location: Remote

Schedule & Hours: Monday to Friday, 8 hrs/day, Eastern Standard Time (EST)

  • Probation Period (30 days): 4 hrs/day (EST)

Salary: 1,000 USD/month

  • Probation Period (30 days): 600 USD

Reports directly to: CEO

About Us

We are a US-based real estate media company that creates high-quality photography, video, drone, and 3D content to help property listings stand out. We work with agents and property owners to deliver reliable, fast, and professional visual marketing solutions.

Job Overview

We are looking for a Project & Customer Support VA to manage, proof, upload, and retouch photo and video content on a daily basis. This role involves coordinating with clients on project timelines, assisting with media access and downloads, answering customer inquiries, and booking and managing projects on behalf of customers while maintaining clear and professional communication.

Responsibilities

Project Management

  • Manage daily workflows and ensure projects are delivered before 12 PM EST
  • Perform quality checks on photo/video deliverables prior to release
  • Assign and coordinate team members for incoming projects
  • Book, schedule, and manage projects through our booking portal, phone, and email
  • Monitor project timelines, flag issues, and ensure on-time completion

Customer Support & Client Coordination

  • Handle incoming client communication via phone, text, and email
  • Proactively update clients on project status and delivery timelines
  • Provide customer success support by answering questions and resolving concerns
  • Manage and prioritize the shared support inbox and client communications
  • Maintain accurate records of client interactions and project updates

Qualifications

  • Proven experience as a Project Coordinator or Customer Support VA
  • Strong multitasking, time-management, and prioritization skills
  • High attention to detail and ability to follow established processes
  • Excellent verbal and written communication skills
  • Experience using CRM systems and managing customer workflows
  • Proficient in Canva, Adobe Photoshop, and Adobe Lightroom
  • Comfortable working in Google Workspace and document management tools

Nice To Have

  • Experience supporting creative, media, or real estate teams
  • Working knowledge of Adobe Premiere Pro or Final Cut Pro
  • Experience managing booking or scheduling platforms
  • Previous experience working with U.S.-based clients

Ready To Join Our Team?

Submit your application and start your journey with a high-performing, remote U.S.-based real estate media team

Job Type: Full-time

Pay: Php50, Php60,000.00 per month

Benefits:

  • Opportunities for promotion
  • Work from home

Application Question(s):

  • How many years of Customer Support experience do you have?
  • Have you worked with a real estate media company, marketing company, or creative teams in the past?
  • How many years of Project Management or Project Coordinator experience do you have?

Work Location: Remote

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