Wellness and Resiliency Lead

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The TaskUs Wellness & Resiliency Program is a unique support service provided to our employees, globally.

We are looking for a Wellness & Resiliency Lead to oversee all aspects of this program globally for a strategic account. This position will report into the Global Director for Wellness and Resiliency, Strategic Account. Think of yourself as a strategic leader whose primary responsibility is to align the Wellness operations across departments to ensure program delivery, globally, at each stage of the employee life cycle. You are a transformative change-agent who excels at building and maintaining relationships. This person will be responsible for bridging the gap between different regions of the globe, specifically making sure that best practices are flowing from region to region to drive shared success.

Imagine yourself going to work with one thing on your mind: improving the wellbeing of employees. We're looking for people who are passionate and have the desire to build solid relationships with others. You care deeply about the overall business and look for ways to add value. You like being part of a team that delivers excellence. Additionally, you will develop the materials and manage the Strategic Account Review sessions with key clients which include wellness scorecards, advanced planning sessions, presentation formats, and multi-year strategic plan outcomes. You will also own the reporting and updates on wellness initiatives and vision. We also need someone with hands-on experience with client deliverables in a fast-paced environment.

Responsibilities Include:

• Assemble and complete professional decks for business reviews and internal presentations, including detailed speaker notes, and deliver engaging presentations to global clients.
• Support business reviews by providing thought leadership and presenting growth opportunities.
• Represent the department in client-facing meetings and events as needed.
• Partner with site managers to assess real-time staffing needs, make strategic vendor allocation decisions, and manage invoicing to ensure timely and accurate vendor payments.
• Coordinate with the Learning team to track, document, and report completion of client-required courses, ensuring compliance with training guidelines.
• Develop, coordinate, and facilitate onboarding training for vendors to ensure readiness and alignment with organizational expectations.
• Assist with internal audits to ensure wellness initiatives and processes comply with the client's Statement of Work; identify and escalate risks proactively.
• Collaborate closely with Client Services and Operations teams as one unified support group.
• Support site managers during client visits by preparing presentations and facilitating clear communication among stakeholders.
• Partner with cross-functional stakeholders across multiple sites and geographies to promote wellness and resiliency initiatives.
• Lead audit and compliance reviews, creating presentation decks in collaboration with the Data and Research Team.
• Socialize and implement evolving client requirements related to wellness initiatives.
• Propose solutions using persuasive communication and effective project management strategies.
• Build a deep understanding of TaskUs services, solutions, and initiatives to communicate these effectively during business reviews.
• Navigate complex and ambiguous challenges, exploring new solutions or partnerships when appropriate.
• Perform additional tasks and responsibilities as needed, demonstrating adaptability, versatility, and a commitment to supporting organizational goals.

Minimum Qualifications:

• Masters Degree in Psychology, Social Work, Counselling, or similar tracks

• Licensed mental health professional

• Minimum 10 years experience in mental health

• Minimum 5 years experience of people management and supervision

• Minimum 2 years experience managing international teams

• Flexible with work hours in order to support client meetings or senior-level visits across geographical locations and time zones

• Exceptional presentation acumen and experience

• Superior strategic thinking and problem solving skills

• Outstanding organizational skills

• Forward-thinking and growth mindset with the ability to adapt and scaleOutstanding communication skills, with strong emphasis on listening skills

• Excellent interpersonal and leadership skills

• High level of discretion and confidentiality 

• Ability to travel up to 25% of the time, both domestically and internationally.

• Energetic and self-motivated

• Able to work both independently and on a team

• Drive for excellence and quality

Preferred Qualifications

• Experience working with stakeholders managing customer care, call center, and/or back office operations

• Experience presenting and leading discussions at the VP-, and C-level regarding negotiations, business development, and relationship management

• Experience presenting clinical or health research and data to a non-technical audience

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL