Assessment Processing Manager

Assessment Processing Manager

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within the salary range of Php 33,000 to 43,000 to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for an Assessment Processing Manager to join our team to oversee the delivery of assessment processes across UK and international markets, with experience in people management with strong operational oversight, excellent problem-solving skills, and the ability to lead teams through complex, deadline-driven processes.

This role also involves acting as a key liaison across teams, supporting collaboration, readiness for change, and contributing during peak periods to ensure seamless delivery.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines -operating for over 22 years with 1,300+ colleagues- means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests-we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as an Assessment Processing Manager?

Reporting to the Senior Manager, your accountabilities will include:

• Operational Oversight: Lead day-to-day decision-making, resource allocation, and process management to ensure timely and high-quality delivery of assessment tasks and outputs.
• Process & Performance Management: Maintain and review standard operating procedures, management of schedules and timelines, KPIs reporting, and support system/process testing.
• Team Leadership & Development: Line manage Administrators and Senior Administrators, ensuring training needs are met and promoting consistency and growth across teams.
• Collaboration & Problem Solving: Build strong working relationships, encourage knowledge sharing, and address operational issues through investigation, escalation, and corrective actions.
• Change & Strategic Alignment: Prepare for and implement change, align team goals with company-wide objectives, and contribute to improvement initiatives and cross-team support.

Please review the attached job description for further details on the role.

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:

Essential:

• Proficient in Microsoft Office and adaptable to new software systems and technologies.
• Strong analytical skills with a focus on data accuracy, quality control, and operational efficiency.
• Experienced in line management and staff development within deadline-driven environments.
• Effective communicator with proven ability to build collaborative relationships across diverse teams and stakeholders.
• Demonstrates resilience, accountability, and problem-solving skills, especially during change implementation.
• Advocates for continuous improvement, intercultural competence, and a positive team environment.

This role requires excellent written and verbal communication skills. As part of the selection process, you will complete an English test to assess your ability in the English language, plus a practical task prior to interview which will be sent via email so, check your inbox/spam for this.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

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