Customer Service Representative
3 days ago
Job description:
Urgent Customer Service Representatives (Billing)
Location: Cebu City
Work Type: Full-Time | Onsite | GY
Salary: Competitive Package + Incentives + Night Differential + Annual Merit Increases
Join our Team in Empowering the Future of Financial Services
We're a team of experts committed to helping financial organizations succeed through agile, innovative support. If you're passionate about customer service and want to grow in the BPO industry, this opportunity is for you.
Why Join Us?
- Fixed Weekends Off
- Day 1 HMO Coverage (including 1 dependent)
- Equipment Provided
- Career Growth Opportunities
- Leave Benefits
What We're Looking For:
- College Level, Undergraduates, or Graduates
- 1–2 years of BPO experience (preferably in Billing or Collections)
- Strong attention to detail and problem-solving skills
- Excellent spoken and written English communication
- Basic computer navigation and multitasking skills
What You'll Do:
- Handle inbound and outbound calls related to mortgage servicing
- Assist customers with loan inquiries, payment schedules, escrow, and interest rates
- Resolve issues and complaints in a professional and timely manner
- Educate customers about mortgage policies and procedures
- Accurately document customer interactions in the system
- Collaborate with internal teams for faster resolution
- Ensure compliance with mortgage servicing regulations
- Meet performance goals on call quality, productivity, and customer satisfaction
Job Types: Full-time, Permanent, Fresh graduate
- Work Location: In person
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