
CX IT Support
4 days ago
CX IT Support
Location
: Clark
Shift
: 9pm-6am, Mon-Fri
Arrangement
: On-site
Unlock your potential
The CX IT Support serves as the primary point of contact for customers seeking technical assistance or troubleshooting support. They provide frontline support by diagnosing, troubleshooting, and resolving common IT problems or escalating more complex issues to higher-tier support. Their primary goal is to ensure minimal disruption to business operations by delivering timely and effective IT assistance through case management.
Responsibilities
Diagnose, troubleshoot, and resolve hardware, software, and network connectivity issues to minimize user downtime.
Set up and configure new PCs and laptops with required software, security settings, and user preferences.
Replace and maintain hardware components and accessories to ensure optimal functionality.
Manage workstation setups, including seat movements and transfers, ensuring a seamless transition for team members.
Supports the employee offboarding process by evaluating and verifying the condition of assigned equipment.
Collaborate with IT teams to escalate and resolve complex issues efficiently, ensuring a smooth support experience.
Manage cases effectively by proactively communicating updates to the customers and the stakeholders on the case progress, resolution times and next steps.
Key Qualifications/Experience
At least 2 years of experience in a technical support role
At least 1 year of experience in case management
Knowledgeable in networking (IP configuration, VPN troubleshooting)
Ability to perform remote troubleshooting using remote desktop tools.
Excellent problem-solving and troubleshooting skills
Proficiency in using IT service management tools and software
Proficient in Microsoft productivity tools including Dynamics 365
What's in it for you?
- A competitive salary
- Health Insurance, and Life Insurance coverage
- 21 annual paid leaves
- Annual increase (Annual Performance Review)
- Tenure Recognition Program
- Access to certifications and courses from Ab2 Institute of Accounting
- 20+ options of free coffee and chocolate drinks
- Billiards, table tennis, or foosball in our breakout room
- Work-life balance and logging off on time for you to enjoy more personal time.
- A genuinely diverse, caring, supportive and high achieving team environment.
- Ongoing training, development and career progression opportunities
We live by our
VALUES
to cultivate and foster growth and innovation.
BE AWESOME:
Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.
KEEP IT REAL:
We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.
BRING THE WOW:
We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.
DREAM BIG:
We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.
Visit us at:
Join TOA Global and experience the difference
We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.
-
Cebu City, Central Visayas, Philippines Fusion CX Full timeAre you fluent in Spanish? Are you seeking Spanish or bilingual customer service positions in Cebu? Join us This Customer Service Representative or Member Support position at Fusion CX is an exciting opportunity for individuals fluent in Spanish to join a truly global customer experience company. As a Bilingual Spanish Member Support Representative in Cebu,...
-
Customer Support Specialist
2 days ago
Cebu City, Central Visayas, Philippines Fusion CX Full time ₱40,000 - ₱120,000 per yearFusion CX is Hiring - Call Center Representative, Cebu Site.Responsibilities:Managed both inbound and outbound customer calls, addressing a variety of inquiries and concerns.Provided pre-finance and post-finance support, including assistance with parts inquiries, returns, replacements, refunds, and order tracking.Handled order placement over the phone,...
-
CX Technical Support
3 days ago
Cebu City, Central Visayas, Philippines XCELIT Full time ₱360,000 - ₱480,000 per yearCX Technical Support (IT Helpdesk & VoIP)Location: Cebu/Clark, PhilippinesEmployment Type: Full-Time, On-siteAbout XCELITXCELIT's Purpose: We believe technology should empower people and enterprises. XCELIT exists to give our clients the confidence to grow, innovate, and thrive, knowing their people, their data, and their reputation are always...
-
Project Coordinator/Project Manager – Cebu
2 weeks ago
Cebu City, Central Visayas, Philippines Fusion CX Full timeOverviewAre you looking for project manager jobs in Cebu or project coordinator hiring in Cebu City? Fusion CX seeks a highly organized and detail-oriented Project Coordinator/Project Manager in Cebu to collaborate with multiple teams and stakeholders and manage multiple projects from concept to completion. This project coordinator/project manager hiring in...
-
Technical Service Representative
2 days ago
Cebu City, Central Visayas, Philippines Fusion CX Full time ₱70,000 - ₱120,000 per yearFusion CX is hiringJoin our team as a Technical Service Representative – Cebu Site.Responsibilities:Support field technician needs via emails and phone calls and other approved support channels.Help manage on-site labor, troubleshoot, and direct calls to ensure successful completion of work assignments by field technicians.Maintains advanced user standards...
-
Call Center Representative
2 weeks ago
Cebu City, Central Visayas, Philippines Fusion CX Full time ₱150,000 - ₱250,000 per yearFusion CX is Hiring for Finance - Call Center Representative, Cebu Site.*must have at least 6 months BPO experienceResponsibilities:Managed both inbound and outbound customer calls, addressing a variety of inquiries and concerns.Provided pre-finance and post-finance support, including assistance with parts inquiries, returns, replacements, refunds, and order...
-
Urgent Hiring: Marketing Specialist
4 days ago
Cebu City, Central Visayas, Philippines Fusion CX Full time ₱800,000 - ₱1,200,000 per yearFusion CX is hiringJoin our team as a Digital Marketing Specialist – Cebu Site.Responsibilities:Assist customers via phone, chat, screen sharing, and email regarding marketing-related inquiriesSupport campaign execution, customer engagement strategies, and brand-related initiativesProvide fast, accurate, and professional customer service in line with...
-
bookkeeping & tax support specialist
4 days ago
Angeles City, Central Luzon, Philippines CLASSIC SLEEPCARE IT SERVICES INC. Full time ₱40,000 - ₱60,000 per yearMaintain accurate bookkeeping records, including income, expenses, and reconciliations.Manage accounts payable and receivable, bank reconciliation, and financial reporting.Organize and categorize financial documents for tax preparation.Assist in preparing tax returns for individuals and businesses under the guidance of senior tax professionalsSupport the tax...
-
Trainer
3 weeks ago
Cebu City, Central Visayas, Philippines POS CX Full timeTrainerRole: Training Specialist at POS CXOverviewThe BPO Trainer is responsible for designing, delivering and evaluating training programs to ensure new hires and existing employees develop the skills and knowledge necessary to perform effectively. The role also involves supporting recruitment, assisting with assessments and ensuring that training materials...
-
Website CX
4 weeks ago
Cebu City, Central Visayas, Philippines Guesty Full timeGuesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo,...