Customer Success Officer

2 weeks ago

Manila, National Capital Region, Philippines LeapFroggr Full time $40,000 - $80,000 per year

The job responsibilities include everything related to customer service and happiness.

  • Provide superior customer service by understanding customers' needs.
  • Answer queries and provide complete and accurate information to help users perform tasks.
  • Meeting with clients face to face to do product demos.
  • Handling of online product demos to demonstrate the app and holding webinars.
  • Updating of internal help articles and documentation.
  • Perform other administrative tasks that may be assigned by management.

Why Join Us?

  • Experience on-the-job skill development and mentoring program.
  • Grow and challenge yourself to join our leadership development program.
  • Work in a Company that values an entrepreneurial mindset on the job.
  • Feel secure in our above industry compensation package.
  • Join an organization that has a high retention rate, where people love where they work.

Minimum Qualifications

  • Graduate of any four year course;
  • Tech-savvy: Comfortable with using various software and platforms, as well as the ability to learn new tools quickly.
  • Problem-solving abilities: The candidate should be able to identify, analyze, and effectively solve customer issues.
  • Strong interpersonal skills: The ability to build and maintain positive relationships with customers.
  • Excellent command of the English language: The candidate must possess clear and articulate written and spoken English skills, demonstrating the ability to communicate effectively and professionally.
  • Prior experience in a customer-facing role: Experience in customer service, sales, or a related field is preferred.
  • Strong customer service orientation, assertiveness, and confidence.
  • Team player: The ability to work well within a team and contribute to its overall success.

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