Dealership Customer Relationship Center Staff

4 days ago

San Fernando, Central Luzon, Philippines Laus Group of Companies Full time ₱500,000 - ₱1,000,000 per year

DUTIES & RESPONSIBILITIES

  • Proactively contacts customers following schedule of first maintenance appointment and those with pending recommendations for service.
  • Contacts customers to promote service promotional activities and follow up of recommended services through pro-active marketing calls, text blast, email blast etc.
  • Receives incoming calls for service appointments and sets appointment for customers due for maintenance.
  • Ensures confidentiality of customer's information and vehicle profile. Provide information with the consent and approval of the Management.
  • Contacts customers to update customer information for future prospecting.
  • Conducts after service follow-up call with customers who had their vehicles released three days after to verify their satisfaction on the service provided.
  • Conducts After Sales follow up calls with customers who had their vehicles delivered/ bought seven days after to verify their satisfaction on services received from Sales Department.
  • Administers customer concerns by documenting the customer concerns and coordinates with appropriate department heads to properly address and resolve the issue.
  • Monitors and updates customer regarding resolved or pending concerns.
  • Prepares and submits the departmental report requested from time to time.
  • In-charge of customer's amenities, lounge, waiting area etc. to ensure customer comfort while waiting including equipment, supplies, consumables, drinks, reading materials etc.
  • Performs other duties that may be assigned from time to time.

JOB SPECIFICATIONS:

  • Graduate of any four-year course.
  • Knowledgeable in office and administrative procedures and practices.
  • Above average oral and written communication skills.
  • Pleasing personality and above average customer relations skills.
  • Proficiency in MS Office (Word, Excel, Powerpoint).

Job Type: Full-time

Job Type: Full-time

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion

Work Location: In person

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