Head of Global Workplace Operations APAC

9 hours ago

Manila, National Capital Region, Philippines Ericsson Telecommunications Inc. Full time $104,000 - $130,878 per year

Ericsson's Real Estate (RE) team is accountable for creating and operating an engaging physical and digital workplace experience. It supports innovation and productivity, enabling users to be their best. It works in partnership with Ericsson businesses on value creation, sustainability, and brand experience. The company has initiated an exciting transformation to new ways of working, marked by a significant step change in Workplace Experience.

Global Workplace Operations (GWO) is accountable for the delivery of Workplace Experience and Workplace Services across Ericsson's global portfolio and is part of the RE organisation. The unit owns, develops, and executes the Workplace Services strategy and its sub-strategies.  It ensures RE strategies deliver appropriate, differentiated solutions at company locations.

This role leads GWO activity in APAC.  It reports to the Head of Global Workplace Operations and is part of the GWO leadership team. The successful candidate is responsible for delivering "a human-centric workplace experience that inspires Ericsson to be its best, and ensures a healthy, secure and sustainable workplace" (GWO vision statement).

The key part of this role is to create a compelling Workplace Experience that employees choose to come to regularly because it meets and exceeds their needs and expectations. The new purpose of the office creates a significant opportunity to develop greater customer service, mature our human-centric services, and activate the social and community element of Workplace Experience.

The successful candidate will lead a team that owns the relationships with the Executive and senior leaders across the APAC region.  They will drive Workplace Experience and Service delivery through the in-house team and Ericsson's outsourced Integrated Facility Management (IFM) partner. They are a great communicator, inspiring teams to drive innovative workspaces, efficiently meeting everyone's needs, with strong people skills and are well organised.

The successful candidate will work closely with Real Estate's Portfolio & Project Management, Workplace Community & Innovation, and Strategy & Transformation units.

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