Delivery Centre Leader

11 hours ago

Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱2,000,000 - ₱2,500,000 per year


Work Schedule: Morning Shift

Work Setup: Hybrid (3x onsite per week) | Makati

Eligibility: Open to local and expat candidates currently residing in the Philippines


Key Responsibilities:
  • As Delivery Centre Head:
  • Serve as the face of the company in the
    Philippines for local community engagement, particularly in HR,
    recruitment, and employee value proposition initiatives.
  • Drive Centres culture and
    ensure alignment with broader company values and delivery standards.
  • Establish the Philippines
    Centre as the employer of choice for delivery and compliance
    professionals.
  • As Head of Delivery:
    • Integrate Philippines Centre
      operations into the broader company framework, ensuring seamless service
      delivery of global and regional functions.

    • Collaborate with the company and
      global/regional function leaders to develop and grow the Centres
      service offerings based on market needs.

    • Drive strategic expansion
      including jurisdictional growth, team scale-up, delivery excellence,
      and client-centric innovation.

  • Strategic Focus Areas:
    • Client Management: Oversee
      client transitions, solutioning, and project onboarding to the
      Centre.

    • Sales Alignment: Represent the company in the Philippines in global and regional sales initiatives.

    • Risk Management: Assess and
      escalate risks appropriately across delivery and support services.
    • Process Excellence:
      Implement First Pass Yield, Lean, and Continuous Improvement
      methodologies to drive delivery innovation.
    • Business Continuity:
      Maintain compliance with BCP and certifications like ISO/SOC through
      rigorous internal audits.

Required Qualifications & Experience:
  • Minimum 15 years of progressive
    experience in shared services, compliance, tax, process or
    technology delivery in a global environment.
  • Strong leadership track record,
    including managing large-scale teams across functions and
    geographies.
  • Proven success in team hiring,
    engagement, succession planning, and culture-building.
  • Experience managing risk,
    quality, and client satisfaction in a matrixed delivery
    organization.
  • Strong command of process
    excellence and continuous improvement methodologies (e.g., Lean, Six
    Sigma).
  • MBA, FP&A, or equivalent
    post-graduate education is preferred.
  • Excellent communication and
    collaboration skills across global stakeholders.
  • IT service delivery experience , strong in people leadership and experience in building / running a DC

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