Delivery Centre Leader

2 days ago

Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱3,000,000 per year


About the job Delivery Centre Leader (Makati) | Hybrid

Work Schedule: Morning Shift

Work Setup: Hybrid (3x onsite per week) | Makati

Eligibility: Open to local and expat candidates currently residing in the Philippines

Key Responsibilities:
  • As Delivery Centre Head:
  • Serve as the face of the company in the Philippines for local community engagement, particularly in HR, recruitment, and employee value proposition initiatives.
  • Drive Centres culture and ensure alignment with broader company values and delivery standards.
  • Establish the Philippines Centre as the employer of choice for delivery and compliance professionals.
  • As Head of Delivery:
    • Integrate Philippines Centre operations into the broader company framework, ensuring seamless service delivery of global and regional functions.
    • Collaborate with the company and global/regional function leaders to develop and grow the Centres service offerings based on market needs.
    • Drive strategic expansion including jurisdictional growth, team scale-up, delivery excellence, and client-centric innovation.
  • Strategic Focus Areas:
    • Client Management: Oversee client transitions, solutioning, and project onboarding to the Centre.
    • Sales Alignment: Represent the company in the Philippines in global and regional sales initiatives.
    • Risk Management: Assess and escalate risks appropriately across delivery and support services.
    • Process Excellence: Implement First Pass Yield, Lean, and Continuous Improvement methodologies to drive delivery innovation.
    • Business Continuity: Maintain compliance with BCP and certifications like ISO/SOC through rigorous internal audits.
Required Qualifications & Experience:
  • Minimum 15 years of progressive experience in shared services, compliance, tax, process or technology delivery in a global environment.
  • Strong leadership track record, including managing large-scale teams across functions and geographies.
  • Proven success in team hiring, engagement, succession planning, and culture-building.
  • Experience managing risk, quality, and client satisfaction in a matrixed delivery organization.
  • Strong command of process excellence and continuous improvement methodologies (e.g., Lean, Six Sigma).
  • MBA, FP&A, or equivalent post-graduate education is preferred.
  • Excellent communication and collaboration skills across global stakeholders.
  • IT service delivery experience , strong in people leadership and experience in building / running a DC

  • Delivery Centre Leader

    10 hours ago

    Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱2,000,000 - ₱2,500,000 per year

    Work Schedule: Morning ShiftWork Setup: Hybrid (3x onsite per week) | MakatiEligibility: Open to local and expat candidates currently residing in the PhilippinesKey Responsibilities:As Delivery Centre Head:Serve as the face of the company in the Philippines for local community engagement, particularly in HR, recruitment, and employee value proposition...

  • Team Leader

    1 week ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team...

  • Team Leader

    1 week ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team...

  • Oracle Delivery Leader

    2 days ago

    Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱2,000,000 - ₱2,500,000 per year

    About the job Oracle Delivery Leader - Director (Makati) | HybridWork Schedule: Morning ShiftWork Setup: Hybrid (3x onsite per week) | MakatiEligibility: Open to local and expat candidates currently residing in the PhilippinesRoles and responsibilities:Provide Delivery Oversight across company Delivery centers for Oracle Practice, ensuring high-quality...

  • Oracle Delivery Leader

    2 days ago

    Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱2,000,000 - ₱2,500,000 per year

    About the job: Oracle Delivery Leader - Director (Makati) | HybridWork Schedule: Morning ShiftWork Setup: Hybrid (3x onsite per week) | MakatiEligibility: Open to local and expat candidates currently residing in the PhilippinesRoles and responsibilities:Provide delivery oversight across company delivery centers for Oracle Practice, ensuring high-quality...

  • Oracle Delivery Leader

    9 hours ago

    Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱3,500,000 - ₱6,000,000 per year

    About the job: Oracle Delivery Leader - Director (Makati) | Hybrid Work Schedule: Morning Shift Work Setup: Hybrid (3x onsite per week) | Makati Eligibility: Open to local and expat candidates currently residing in the Philippines Roles and responsibilities:Provide delivery oversight across company delivery centers for Oracle Practice, ensuring high-quality...

  • Sales Team Leader

    1 week ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team...

  • Sales Team Leader

    1 week ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet withthe required service level components, to develop the team to...

  • Team Leader

    1 week ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet withthe required service level components, to develop the team to...

  • Team Leader

    2 days ago

    Quezon City, National Capital Region, Philippines Probe CX Full time

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilitiesTo manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team to...