Lead Assistant Manager-Application Development-Business Analyst

1 week ago

Philippines EXL Service Full time ₱180,000 - ₱360,000 per year

Job Description: The candidate will be working with a range of clients and wider business practices to engineer/re-engineer, design, develop and implement projects that will help our clients as they embark on the journey to transform their operations

Responsibilities: Primary Functions

  • Work closely with aligned operations and transformation lead on opportunity identification, analysis, validation and solution segmentation (Analytics, Digital, Process re-design, Lean Process Improvement, etc.,)
  • Work with business leaders to identify and execute transformation opportunities
  • Drive cross functional teams to deliver transformation projects
  • Act as business interface for Advance Automation & Robotics, Data and analytics opportunities
  • Actively originate and shape digital opportunities for existing and new client base
  • Develop the business case for digital opportunities
  • Support and track the delivery of digital work for aligned clients

Essential Functions

  • Be able to articulately and passionately present digital concepts to senior stakeholders (internal and external)
  • Develop Cost structures and benefit models as suits to client needs
  • Exposure in Consulting, preferably in L&A domain
  • Maintain awareness of new and emerging solutions and the potential application on operations
  • Drive enterprise adoption of these tools/techniques by internal and client showcasing and articulating the business case and value proposition
  • Ability to effectively communicate with internal and external stakeholders on a periodic basis (written & verbal)
  • Ability to coach Operations on Change management

Qualifications: Technical Skills

  • Lean, Six Sigma, Agile and other process improvement and project design to implementation methodologies
  • Descriptive and/or Predictive Analytics experience
  • Development or use of Project Coordination tools
  • Knowledgeable in PowerBI, Workflow and CRM tools

Process-specific Skills

  • Preferably knowledge of industry domain being aligned to (example, Insurance, Banking, etc)
  • Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc
  • Operational planning and process management to effectively plan, prioritize and execute everyday QC operations
  • Project management skills to drive improvement projects / initiatives

Leadership

  • Fosters a spirit of collaboration and team work

General

  • Conformance to policies / compliances with auditing skills and eye for details
  • Problem solving skills
  • Strong written and verbal communication Skills.
  • Ability to resolve conflicts constructively and lead in a continually challenging environment

Education Requirements

  • Understanding or knowledge of Digital levers (RPA, Analytics, ML and AI) would be an added advantage

  • PMP / Prince2/ITIL certification would be an added advantage

  • Certified Lean Six Sigma Black belt/ Green belt would be preferred

  • Evidence of problem-solving analytical mindset

  • Excellent oral communication and presentation skills

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