Senior Executive-Application Development-Business Analyst

7 days ago


Philippines ExlService Holdings, Inc. Full time

Senior Executive-Application Development-Business Analyst Job Info Job Identification 2658 Posting Date 02/18/2025, 05:35 AM Job Role Application Development-Business Analyst Experience (In Years) 0-3 Job Description Basic FunctionThe MIS is responsible for collecting, analyzing, maintaining, and reporting performance and payroll-related data to operations and other stakeholders. Responsibilities Essential FunctionsAssist Operations team with performance management Provides analysis for process improvement Prepare reports for Business Reviews to internal stakeholders and clients on a Program-level Monthly Ops interaction for metric calibration Template and tracker creation Scorecards and dashboards maintenance Data collation for reports generation Processing of internal movement requests Tracking of P4P, Milestone and other process incentive programs Payroll data processing Any other duties as requested by the MIS Manager and Operations leaders Primary Internal InteractionsOps AM, Lead AMs, Managers, AVP, VP Support (QPE, and Training) Leadership MIS/FPA/WFM Executives and Leadership Primary External InteractionsClient, for monthly KPI/SLA reporting and invoicing Qualifications Skills Technical SkillsAdvance to Expert Knowledge on MS Excel and MS Access Basic Knowledge on other MS Office Application Advance Knowledge on VBA Basic Knowledge on SQL Process Specific Skills NA Ability to work in a continually challenging environment Self-initiated and zeal for continuous improvement Soft Skills (Minimum) Functional Demonstrates ability to perform tasks in a timely and accurate manner Demonstrates strength in the area of mathematics Leadership Fosters a spirit of collaboration and team work General Quantitative and qualitative ability Conformance to policies / compliances training skills and eye for details Excellent Logic and Reasoning Good written and verbal communication Skills. Education RequirementsGraduate in any stream Work Experience Requirements External candidate: Minimum 1 year of relevant experience in MIS/WFM. #J-18808-Ljbffr



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