Senior Executive-Application Development-Business Analyst

19 hours ago

Philippines ExlService Holdings, Inc. Full time
Senior Executive-Application Development-Business Analyst Job Info
  • Job Identification 2658
  • Posting Date 02/18/2025, 05:35 AM
  • Job Role Application Development-Business Analyst
  • Experience (In Years) 0-3
Job Description

Basic Function

The MIS is responsible for collecting, analyzing, maintaining, and reporting performance and payroll-related data to operations and other stakeholders.

Responsibilities

Essential Functions

  • Assist Operations team with performance management
  • Provides analysis for process improvement
  • Prepare reports for Business Reviews to internal stakeholders and clients on a Program-level
  • Monthly Ops interaction for metric calibration
  • Template and tracker creation
  • Scorecards and dashboards maintenance
  • Data collation for reports generation
  • Processing of internal movement requests
  • Tracking of P4P, Milestone and other process incentive programs
  • Payroll data processing
  • Any other duties as requested by the MIS Manager and Operations leaders
Primary Internal Interactions
  • Ops AM, Lead AMs, Managers, AVP, VP
  • Support (QPE, and Training) Leadership
  • MIS/FPA/WFM Executives and Leadership
Primary External Interactions
  • Client, for monthly KPI/SLA reporting and invoicing
Qualifications

Skills

Technical Skills

  • Advance to Expert Knowledge on MS Excel and MS Access
  • Basic Knowledge on other MS Office Application
  • Advance Knowledge on VBA
  • Basic Knowledge on SQL

Process Specific Skills

  • NA
  • Ability to work in a continually challenging environment
  • Self-initiated and zeal for continuous improvement
Soft Skills (Minimum)

Functional

  • Demonstrates ability to perform tasks in a timely and accurate manner
  • Demonstrates strength in the area of mathematics

Leadership

  • Fosters a spirit of collaboration and team work

General

  • Quantitative and qualitative ability
  • Conformance to policies / compliances training skills and eye for details
  • Excellent Logic and Reasoning
  • Good written and verbal communication Skills.
Education Requirements
  • Graduate in any stream

Work Experience Requirements

  • External candidate: Minimum 1 year of relevant experience in MIS/WFM.
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