HR Business Partner

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of , Ctrip, Skyscanner, and Qunar.

Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

The HR Business Partner will assist in the daily functions of the Human Resources (HR) department particularly in aligning business objectives with employees and management in designated business unit/s, providing daily HR policy guidance, resolving employee relations issues/grievances, and promoting safe and health workplace and employer-employee relationship, welfare and engagement.

In this Role, you'll get to

• Perform routine tasks required to administer and execute human resource initiatives including but not limited to improving work relationships, building morale, and increasing work productivity and talent retention

• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance

• Analyze trends and metrics in partnership with business unit/s to develop solutions, programs and policies

• Maintain knowledge of labor law updates, market trends, best practices, regulatory changes, and new technologies in employee relations capacity

• Respond to general employee-related inquiries and perform ad hoc duties, as necessary

What you'll Need to Succeed

• Bachelor's degree in Human Resources Management and/or any relevant field

• Excellent verbal and written English communication skills

• 8+ years' experience as HRBP or equivalent role (employee/labor relations) in a customer service contact center environment; travel industry preferred

• Demonstrable experience in managing employee grievance and labor legislation

• Highly skilled in MS Office and other office tools

• Strong organizational, attention to detail and interpersonal skills

• Strong ability to act with integrity, professionalism, and confidentiality

• Excellent time management skills with a proven ability to meet deadlines

Why Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

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Have a good trip, and see you soon