IT Manager

The IT Manager is to lead and manage the IT operations of the company, support the sales team by bridging technical knowledge gaps, ensure technical training and pre/post-sales support are executed effectively, oversee infrastructure and software solutions and IT infrastructure and systems support. To ensure technical (product knowledge) training and pre/post-sales support are executed efficiently and effectively, and all IT-related initiatives from Holding Company are supported to ensure inter-holding company and inter-affiliate collaboration, compliance, and innovation are aligned towards overall business goals.

Duties and Responsibilities:

1. Product Knowledge Awareness Support

• Provide technical support and product orientation to sales personnel.
• Assist with pre-sales consultation and client technical meetings.
• Deliver technical insights for proposals, quotations, and solution design.
• Conduct post-sales support as needed (installation, configuration, etc.).

2. Technical Support to Sales Team

• Conduct technical product knowledge orientation and training on IT solutions (e.g., laptops, servers, infrastructure, integration).
• Assist sales personnel in understanding technical specifications and client requirements.
• Accompany sales reps in pre-sales and post-sales client meetings.
• Provide technical input to sales personnel for proposals and quotations.

3. IT Operations & Infrastructure Management

• Install and configure hardware, software, and networks with prior approval and consultation with the General Manager and Executives.
• Maintain cybersecurity, backups, system upgrades, and troubleshooting, for other affiliates as instructed by the Executives
• Ensure system availability, efficiency, and security for internal and client-facing systems.
• Participate in IT-related activities across other affiliates, as required.

4. Specific IT Support Tasks

• Recommend and implement construction-focused software (e.g., Primavera, Procore, AutoCAD collaboration, project tracking tools, or any applicable software and tools).
• Provide training for site engineers and project managers on digital tools.
• Automate and streamline documentation for pre-, during, and post-construction phases (toolbox, punch lists, reports, etc.)
• Ensure remote access, mobile app use, and site-based systems are functioning.
• Propose and implement systems in coordination with the Holding Company IT Department such as:
• Ticketing System for tech support
• Data Backup & Recovery Solutions
• IT Asset Inventory and Accountability System
• Sales Report System
• Client Pool List (per Account Manager, Product, etc.)
• Online OB, etc.
• Monitor infrastructure uptime and security.
• Guide Junior IT staff on technical escalations and performance issues.
• Regularly evaluate and propose upgrades to internal tools.
• Participate in Management Committee (ManCom) meetings to present:
• Sales-support information (orientation, training, etc.)
• Ongoing IT projects
• Proposals for system improvements or innovations
• Identified risks and mitigation strategies
• Collaborate with other departments (HR, Finance, Operations) to integrate digital transformation.
• Based on the direction of Executives,
• Assist in the process to ensure that all networks, servers, and devices are secure and well-maintained.
• Assist in software installation, licensing, and configuration for all affiliates.
• Collaborate with the IT Team in data privacy and cybersecurity initiatives across all business units.

5. Training & Knowledge Transfer

• Conduct technical training, huddle, product orientation for:

Internal staff

Sales team (with reporting to AVP - Sales)

Affiliate IT users (basic to advanced system use), when requested

• Develop and implement internal technical training programs.
• Maintain a documented list of product knowledge materials and technical training programs for submission to HR Department.

6. Planning, Budgeting & Procurement

• Prepare annual IT budgets (hardware, software, licenses, subscriptions, trainings)
• Monitor expenses and ensure cost-effective solutions.
• Assess vendors and recommend purchases or contracts for IT-related services.

7. People & Team Leadership

• Supervise and develop IT Personnel.
• Allocate responsibilities and ensure team productivity.
• Delegate tasks and review IT Personnel performance.
• Conduct performance reviews and identify development needs.
• Conduct regular meetings to align on priorities and provide coaching.

8. Coordination & Update

• Report to the General Manager on IT infrastructure, performance, and planning.
• Report to the AVP – Sales regarding training sessions, product orientations, quotation support, and product technical alignment.
• Prepare regular updates, incident reports, and project status summaries.

Qualifications:

• Bachelor's degree in Information Technology, Computer Engineering, or equivalent.
• At least 5 years of experience in IT operations, with leadership exposure.
• Experience in both technical support and IT-business alignment, and with exposure to pre-sales or technical sales support.
• Experience working in or with an IT product or service company is an advantage.

Skills and Competencies:

• Excellent verbal and written communication (for internal and external stakeholders)
• Strong technical understanding of IT infrastructure, networking, softwares, applications, and systems
• Project management and multitasking
• Strategic thinking with a solutions-oriented mindset
• Collaborative with business units initiatives
• Strong leadership and mentorship skills
• Excellent interpersonal and communication skills (for client and team coordination).
• Strong presentation and training capabilities.
• Problem-solving and analytical thinking.
• Time management and ability to handle multiple priorities.
• Leadership and people management.
• Budgeting and project planning skills.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health insurance

Education:

• Bachelor's (Required)

Experience:

• IT operations: 5 years (Required)
• Leadership: 5 years (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person