
Information Technology Service Desk
4 days ago
Duties And Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements in procedures.
Qualifications:
- At least 1 year of ITSD experience
- Ticketing system experience
- At least 2 years in college
- Can work on-site
- Willing to work on shifting schedules
- Can start immediately
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